Design Thinking Approach for Restaurant Operations

We all have had at least one phase in our life where we were not happy about something. During that phase, some of us go into depression and some come off with flying colours. The solution to this lies in a simple trick that has been implemented by many fortune 500 companies out there.

The idea that we are going to discuss here might have been unknowingly implemented earlier by you in one form or the other, we have structured it here into a form that not only makes it easy to follow but also easy to implement.

Implement this method not only in restaurant management but also in your daily life to stay ahead and lead a happy life. Let’s get started.


The ultimate guide for restaurant management


Empathize: Understand the problem

If your restaurant’s profit is lower than that of last month, the amount of stock purchased increased, or if there is anything that is bugging you. Find out the root cause of the problem.

The increase in wastage might be the reason for the increase in items bought, drop in sales might be due to negative reviews about your restaurant online. No matter whatever may be the reason, identify the real problem and move on to the next step. Coming up with a solution to the wrong problem can be worse than no solution at all.


Define: Identify what you are trying to achieve

After you have identified the problem it’s now time for you to identify what are to trying to achieve. Are to trying to increase the profit, lower the wastage, or both?

After identifying that move on to the next step.


Ideate: Analyze ideas and solutions

Come up with ideas and solutions to solve the problems that are bugging you. Ensure that the idea that you come up with meets everyone’s needs and is intuitive and can be easily implemented.

Do not dismiss even the most craziest ideas as they might help you down the line.

If you are finding it hard to come up with solutions, seek the help of others.

Now, move on to the next step.


Feedback: Get feedback

Get feedback on the ideas that you have already worked out. Sometimes there might be a better solution for that problem than what you have already come up with.

Take note of any feedbacks that you receive as most of the greatest inventions in history were born from a question and move on to the next step.


Prototype: Prototype a solution

Create a plan about how you are going to implement the solution in your restaurant. Come up with at least two different ways by which it can be implemented. After that, move on to the next step.


Test: Test the solution

Implement the prototype that you came up with in the previous step into your restaurant. Monitor how it performs for at least a week. If it meets your expectations, you are good to go. If it doesn’t, then repeat the process until you get a solution that works just fine.

If you are finding it hard to come up with a solution on your own, or with the help of your acquaintances then seek the help of the experts in your field.


To help you better under the concept, let’s take the example of you being in the market in search of software and other devices to simplify restaurant operations. Which device would you choose?

A billing software/device?, a POS system?, or a mPOS system?

Seems a bit confusing, right?

The solution can be achieved easily by implementing the method that you learnt earlier in this article. Understand the problem, why are you on the lookout for a system/software. What is it that keeps bugging you?

Is it due to the tiresome task of having to manage the inventory / stocks / cashflow / staffs on your own?

Just identify the issue and come up with what you are trying to achieve. Are you trying to fully automate the following processes or you just want a system that keeps tracks of everything. After identifying that, you won’t have to come up with ideas to solve those issues as many companies have already done that.

Just try out the free demo offered by various  companies and get feedback from your staffs and others. The article on traditional vs modern restaurant management system will prove to be helpful in that journey.


After trying out the free demo offered by these companies. If you are satisfied, then get it installed in your restaurant. If not, move to the next system.

If you have any ideas that can improve this method. Do let us know by dropping a comment down below.





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