Why Food Safety Management System (FSMS) is imperative for Restaurants!

Why Food Safety Management System (FSMS) is imperative for Restaurants

 If you are in the food business, then you must be undoubtedly Familiar with FSSAI food license and FSSAI License Renewal. FSSAI is known as the Food Safety and Standards Authority of India. The FSSAI food Registration is mandatory for all the food business operators across India to start a food business. 

As people become more and more aware of the importance of health and wellness, information related to ingredients, nutritional value, and food safety plays a huge role. Restaurants need to continually ensure customers’ health and overall well-being are being taken care of at their restaurant and not be at risk.

With upgrades made in the food industry now and then, it has become increasingly important to invest in a sound Food Safety Management System. Food safety management is a set of standards that any restaurant operations will have to meet. Its primary objective is to make sure that the food or beverages provided for consumption are safe and that they do not pose any risk to consumers’ health. 

Food Safety and Standards Authority of India (FSSAI) is the prime food authority in India. Established by the Ministry of Health and Family Welfare, it is responsible for food safety in India.

A Food Safety Management System (FSMS) is not only an assisting tool to make sure safe practices are followed within your business but a legal obligation too.

An organisation that owns a certification for Food Safety Management System affirms that they have implied appropriate Food Safety Management Systems to their process and abide by the Food Safety Policy and requirements prescribed under ISO 22000. Getting a food license will help the food operator to successfully run the business for a particular period that is up to the validity of the FSSAI license, which can be extended from 1 to 5 years.

The FSSAI Act clearly states that every food business operator in India needs to have a valid FSSAI registration if they’re involved in any food production or distribution-related processes. Even a petty food business operator who operates on a small scale needs to acquire this license.  In case if the applicant has not applied for the License Renewal or has run out the due date, the permit will be considered as expired, and the business operator will not allow continuing the food activities as well. Hence, it is advisable to apply for the renewal of the Food License Process before time.

ISO 22000 has been developed as an international solution for improving food safety. Rather than applying good manufacturing practices, HACCP, and ISO 9001:2000 separately, ISO 22000:2005 is implemented to observe the synergetic effect and to ensure food safety in the food supply chain. ISO 22000, also known as Food Safety Management System (FSMS), is an international auditable standard. Standard ensures a safe food supply throughout the chain and provides a framework of the internationally harmonized system for the global approach. 

A well organised Food Safety Management System can help immensely to make your restaurant business successful. That is safer the food better the business. All food business operators are required to hold appropriate written food safety and hygiene regulations. An FSMS is a logical method for scheming food safety hazards within a food business to make sure that food is safe to eat.

Problems That Can Be Eliminated with A Restaurant POS System

Problems That Can Be Eliminated with A Restaurant POS System

Even now, even in the 21st century, there are many restaurants that use their system and software for basic needs only. You may be surprised to find that Financing in a restaurant POS system will prove to be the right decision when you use it to its full capacity. 

When setting up a restaurant, there come several challenges. Even when you are running a well-established restaurant, there are many areas you need to focus on. The cash register might seem cheaper, but when you research more in-depth, it comes out that POS can help you save money. The new POS software systems come with dozens of useful features. These features will take your restaurant business to success and can save time and money. 

Restaurant Point Of Sale Systems is essential to the industry as the POS System can help solve most of the issues that often occur in the restaurant business. Let’s take a look at them and understand how a restaurant POS software program can remove those issues.

Refined System with Easy Operations

An old, outdated restaurant management system can run slow or cause problems for your employees, which causes disorder in their workflow. To keep up with modern technology and keep your management system running smoothly, consider updating to a new one that is built to compete for the next several years.

Convenient POS

Mobile POS not only offers the resourcefulness to make more sales; instead, it allows you to quicken your service and save unnecessary consuming time. When implemented with mobile devices, employees can process payments on the go and take benefit of cross-selling and up-selling opportunities to boost sales.

Labour optimization

With the POS system’s features, a restaurateur can make sure that if all employees scheduled are to meet customer needs without wasting time. Plan schedules according to promotional and seasonal events.

Improved communication

In medium and large restaurants, lack of smooth communication between the staff members often leads to a chaotic environment. This issue can be solved easily with the help of a cloud-POS system, by keeping connected every employee through the system and get real-time updates of orders. 

 No more poor inventory management

Inventory management updates is essential in any foodservice business. That is, you should know which items are available and which are not available in your restaurant kitchen. A good restaurant management software can add much smoothness to the restaurant’s business operations by offering inventory management as one of its features           

Faster Billing Management 

The billing process can make it quicker, more comfortable, and error-free for employees with the restaurant management system. As well as all the related hardships can be removed by saving time and excluding training and labor costs.

Save On Accounting Cost 

Expensive certified accountant rates can be cut down by implementing a POS System for the restaurant. Adopting an accounting solution that works well in association with POS System will allow accessing affordable & easily accessible reporting.                                                                                                                        

Restaurant’s menu details can be updated easily

Trends in the food and beverage business are continually changing with the changing interests and needs of the public. Keeping up with these trends is essential, and a restaurateur cannot take the risk of being stubborn; they need to customize the restaurant’s food menu as per the current market demand.

A restaurateur should see the food items which are more in demand and keep an eye on your customers’ food preferences. They can utilize the power of a restaurant POS software program by changing the menu items as per need. 

  Cloud-POS prevents the loss of sales report/data

Data of everyday sales is essential for every business as it is vital to know about business performance and for making business strategies. cloud-based restaurant POS system helps to save on the servers in real-time. No matter wherever you are, you can quickly get access to the details.

 Works even during No internet connection.

Investing in a POS system that works both offline and online would be a sensible thing to do. When the connection is lost or when the connection is not fast enough, you can do all the works with the offline feature, which works even when there is no internet connection.

Digital Menu Boards and foodservice industry trends

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Trends in the Foodservice industry are constantly changing to balance the ever-changing interests, and needs of people. Keep pace with these trends is important to restaurant owners and anyone working in the industry. 

Past few years have marked a significant change within the Foodservice industry as the food culture shifts towards higher quality food and expediency. Customers will spend their money faster when they see what they are getting. With the progress of the new age of technology where everything is getting digitized, restaurants are striving to provide a frictionless experience for consumers.

The restaurant menus too are stepping forward and going digital. Digital Menu Boards are the new trend which will help Foodservice business to win customers. The hard copies of restaurant menus are replaced with digital ones due to the many benefits of a digital menu. Since a digital restaurant menu can be edited easily, it gives the advantage of your cafe or restaurant to be dynamic in your offerings. All the changes in the menu relating to the menu items and the pricing can be managed remotely and it will be able to provide a personalized experience to the customers.

If you have an e-menu on every table, then orders need not be taken down by your servers, which will, in turn, free up the reliance on staff and reduces dependence on manpower. This will reduce your need to tap the right restaurant staff, and then train and retain them and it will also reduce the scope of mistakes while order taking and the instances of misplaced orders. 

The never-ending growth and success of the food and service industry do not limit its constant progress and continuous developments with the changing trends and innovations. Keep up with the time and incorporate with the latest technology to grow your business unique and don’t become outdated.

Ghost – Cloud restaurants The new evolution in restaurant industry

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Don’t get fooled by the name, Ghost restaurants are not those which scares, it’s what actually cares. Ghost restaurant also known as delivery-only restaurantonline-only restaurant or dark kitchen is a food service business that serves customers exclusively through phone orders or online food ordering.
The  emergence of online food delivery service  has led to the extension of Ghost platform in the restaurant industry.

Although,this might not provide the complete restaurant experience. But very much effective and more profitable than traditional restaurant system.
Wondering how ? Here it is.

But before that there are certain evolutionary terms in the restaurant industry to be mentioned.

• Delivery kitchen

• Cloud kitchen


Delivery kitchen is typically restaurants with no dine in space or operates without entertaining customers directly. It thrives on online ordering in third party applications or home delivery orders through calls.
Cloud kitchens have only subtle difference from Delivery kitchen, as the latter operates in a single brand name. Whereas, cloud kitchen operates with integrating different brands or restaurants operating in a single outlet. For better understanding, it is always preferred to have chinese food from chinese restaurant and pasta,pizza etc from Italian restaurants. Cloud kitchen facilitates to market these different categories of food in different brand names and prepare at the same kitchen.

Ghost kitchens are delivery/cloud kitchens which are virtually located in different destinations but operate on a hub and spokes model. This means that there is one central kitchen where the food is prepared and delivered to the subsidiary kitchen. These subsidiary kitchens are located in different areas. When a customer orders, he is rerouted to the nearest virtual kitchen from where the food prepared in the central kitchen is delivered.

Interested to know more on the topic? Stay connected with us. We’ll get back to you soon.

ALL YOU NEED TO KNOW ABOUT THE UNIFIED PAYMENT INTERFACE(UPI) IN EXPODINE

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What Is UPI ?

With India moving a step closer towards becoming a cashless economy with the launch of Unified Payment Interface (UPI) last year, every business is trying to get into this system so that they can also benefit from the new technology and in turn boost the sales with simplified cash transactions. With this new payment method, your smart phones will double up as virtual debit cards.

and you’ll be able to send or receive money instantly. Along with Bharat QR code, it can help you get rid of your wallet all together.

Here bank uses to transfer money and make payments using the IMPS (Immediate Payments Service). IMPS are faster than NEFT and let you transfer money immediately and it works 24×7. This means that the online payments will become much easier without requiring a digital wallet or credit or debit card.

With the Unified Payment Interface, all bank account holders can make secure fund transfers in an instant without the need to enter bank account information or net banking credentials.

As far as the end customer is considered, they need to download the third party app which has the payment method UPI. Like  Trupay,BHIM,Phonepe etc. Once done, they need to link account with app with one time registering with UPI giving your phone number as identity for registering and setting up with 6 digit code(which can be used to connect any app with account later on). Voila… that’s all. One can do payment and receive payments with that app.

How UPI will Help the Restaurant Business

By implementing UPI those who are into restaurant retail business can save the extra cost which they have to pay to the banks when they use a swiping card machine to accept payments from customers.

According to experts, the UPI will help to increase the business of the restaurants, takeaways and home delivery  joints by removing the hassle of keeping exact change for the remaining balance when the customers pays in the outlet or at their homes and reduce the delivery or table turnover time. Secondly, the people who do not have cash at home can pay through this app, giving your customer a convenience of paying through a card.

Scan and Pay with UPI Method is Readily available and integrated with Expodine Restaurant Management system, which will change the ways in cash settlement management are done.

Listing more to its advantages

For RESTAURANT OWNERS
  • With UPI there is no need to install any additional hardware or Swiping POS machine making it a cost effective solution.
  • All due amounts will be credited instantly into the Bank Account of the Merchant automatically.
  • Can view the live reports of the transaction.
  • Faster settlements means more table turnover ,which will directly effect the revenue of the restaurant .
For End Customers
  • Most advanced and cost effective payment system where the end customers can scan and pay directly from their bank account using any UPI app from their mobile phone
  • Unlike Mobile Wallets there is no need to top up money into mobile wallet account. With UPI you can directly pay from your bank account.
  • Customer can make UPI Payment through any UPI supported Apps or online banking applications
Conclusion

With a one-stop point for accessing different bank accounts in single app, single click authentication, try out  another new,super fast and secure payment mode available in present technology !this blog will may help users to adopting the new UPI system for there secure translation

PROMOTE YOUR RESTAURANT WITH THESE SIMPLE TECHNIQUES TO GENERATE SALES

The Best Restaurant POS System

Just because you have a small budget doesn’t mean that you have to settle for small marketing approaches. With these simple and cost-effective advertising tactics, you won’t believe how much business you will be able to generate – and you may even be shocked to find that you have some money left over in your budget (and you’ll certainly start enjoying a surge in your revenue).

Use Social Media Platforms

If you’re not using social media, you’re losing business. Get involved with the various social platforms to find what works best for your cuisine, customer base, and concept. You’ll want to post content with keywords that relate to your concept, cuisine or menu. Post photos of the restaurant, offer educational posts about culinary topics and sponsor community or charitable causes.

Get Your Website Ready

You need a functional website with responsive design to get anywhere in marketing your restaurant. Make this your first priority because almost all of the best marketing ideas depend on having a website to anchor them. Publicize your website on all your advertising, promotional materials and stationery because it’s just as important as the restaurant’s physical address

Optimize Your Online Presence

Claim your listings in local directories and restaurant review sites. Join the local chamber of commerce and business organizations. Send out press releases to local newspapers, magazines, schools and nearby manufacturing facilities to let them know your restaurant is open for business. Get your menu online on your website or through a third-party provider. Customers make reservations and place orders from their smartphones, so they need to be able to find your restaurant and menu online.

Foodie Photos

If you’ve ever logged onto Instagram, you’ll understand that food photography is alive and well.

Arguably the very best way to promote your restaurant online is with high-quality, drool-inducing photos. Visual content is in high demand online these days, and having delicious looking photos on your website and across various social media outlets is essential for drawing hungry eyes.

Blogging

Blogging is a very effective way to advertise your restaurant and stay on budget. You don’t have to go crazy; just a basic blog that features fresh, relevant and attention-grabbing content (images of your food, posts about exciting upcoming events, new menu items, etc).

Promote your blog on your website and on your social media profiles. You won’t believe how much business you will be able to generate from a basic blog.

What types of marketing tactics are you employing to promote your restaurant? What has worked the best for you? Share your success stories with us! We’d love to hear them!

HOW TECHNOLOGY IS REPLACING TRADITIONAL TABLESIDE FOOD ORDERING AND PAYMENT SYSTEM ?


 

In F&B industry Tableside food ordering and payment is the trending feature of Tablet point-of-sale (POS) system. Modern diners always hunt and discover advanced facility obtainable restaurants for dining. Initiating a tableside ordering and payment solution offers big benefits for everyone involved due to the efficient nature of the product. By giving steward the ability to place orders that are immediately beamed to the kitchen or bars and then to be able to print out and pay the bill tableside, restaurateurs will increase table turns. Faster table turns translate into higher tips for restaurant employees, faster greet time, more attentive service and shorter wait times at the host stand during peak hours.
The smoother flow of tickets to the kitchen results in faster food and beverage service. Handling large parties becomes much easier because the tables in the system can be organized by seat number and checks can be split up more easily. Not only will guests appreciate the accuracy and speed of service but they will also appreciate the additional payment security measures in place. Whenever a guest pays with a credit card, it is swiped through the tableside device never leaving its owner’s sight. Theft occurrences will avoid while upholding PCI (payment card industry) compliances and also shows your customer you are here to stay, and adaptable to provide better hospitality.
Incorporating tableside ordering and payment technology into your restaurant can actually make your employees and business more efficient while simultaneously boosting customer satisfaction levels. It is secure, easy to use and innovative. Best of all, you just might find that your happy customers are more likely to return. Main advantages of Tableside food ordering and payement system over normal pos system are,

  • Reduced mistakes without handwritten notes

Instead of handwritten notes, stewards enter orders directly on Apple iOS or Android smartphone or tablet, and the orders are wirelessly transmitted to the kitchen. No orders are lost, and the risk for mistakes is significantly reduced.

  • Speedy service

When customer is ready to pay, POS generates the check directly from the order and card payments are processed right at the table and the receipt can be emailed or printed. Otherwise we can choose e-wallets like paypal, mobile wallet, crossover wallet apps, cryptocurrency credit cards, Digital currency wallet etc.. to make payment more secure and faster. It allows fewer steward to handle more customers and checks can be settled faster. customers appreciate prompter service and tables can be turned faster.

  • Statistical analysis

Web-based analytics provides real-time insight to the business performance and can be accessed from a mobile device. Track sales, inventory, and taxes for one or several locations.

  • Easy to handle customers

New customer profiles can be added and existing profiles can be edited directly on the mobile device. Email addresses can be collected for marketing purposes.

  • Hike in revenues

Increased speed and efficiency of service leads to hike in revenues, enabling the restaurant to service more guests. Not only will customers enjoy being in control of their ordering and paying experiences at your restaurant, which will increase repeat visits as well as recommend to others. Restaurants with table ordering technology can also expect customers to spend about 5% more by ordering more items and saying yes to upsells, another way to increase revenue.
If you have more suggestions on this topic, please feel free to share with us.

TIME TO RETHINK AND MOVE WITH ROBOTS

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The restaurant hostess of the future may be visiting tables via “Tele -presence robot” like the Beam, which can walk and talk, but has no hands. But it will be a boon to modern restaurant management system and a worthwhile to sleek interaction. paramount features of this robot is  voice-activated, cylindrical computer, like Amazon Echo’s Alexis, could sit on a tabletop and give advice about wine pairings or the day’s specials. It would be like serving and dining with others from the movie “2001: A Space Odyssey” but optimistically without the malevolent streak.

These and other innovations exist now and could change the face of the hospitality industry in the future as restaurants increasingly become technology companies. Globally, it is estimated that 1.3 million Industrial robots are arriving in factories by 2018. The international market value for robotic system estimated around 32 billion US dollars and the automotive division itself increased their robots by 43% in one year, from 2013-2014.  Now is the time to get your foot in the automation door.

You will be soon able to order food through Facebook

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Ordering foods through Facebook  may be the biggest technology leap coming in the next year, as nearly 100 percent of restaurant owners say they plan to have a Facebook presence by next year. Companies specializing in Facebook payment integration for restaurants such as CHOWNOW and NETWAITER are helping chains to get their ordering on to the popular platform. This is a fairly low cost add on to make, and it has the potential to grow sales, which always gets a attention towards restaurants. For instance, top ranking restaurants saw a 10 percent sales bump after implementing Facebook ordering, trade magazine Fast Casual recently reported about this latest technology in restaurant management.

Social media is already being effectively used in restaurants to assess and hire employees, forecast sales, manage schedules, and increase productivity. Yet those existing technologies will soon merge with new advancements and systems, and a new generation of food service workers will drive the modernization of restaurant management. Let’s hope, Integration of  restaurant management with social media will be a great challenge to existing technology. In future they will change the way we think about and manage restaurant workforces.

How online reviews effect your restaurant’s business ?

One sign that a restaurant review is a fake is if it gives a very high or very low rating without many specifics.

It is something every restaurateur and hotel owner knows. Good reviews boost takings while terrible ones can close you down. And, in an age when everyone can be an online critic, ratings have never been more important. But until now, no one could be sure just how important the online star ratings system employed by different sites  be for a business’s fortunes.

“The findings of a recent study demonstrate that the social media sites and forums may not generate the financial returns for which investors yearn. They play an increasingly important role in how consumers judge the quality of goods and services. After all, restaurants that get good reviews are those that appeal to consumers and they would probably do well even in the absence of any reviews .

We are listing  5 Reasons why Online Reviews Matter for Your Restaurant Business

1) Consumers trust reviews and opinions posted online.

“I read it on the Internet, so it must be true” – We laugh at that statement, but the internet is full of opinions. One of the most popular review sites has 207 million visits each month. This includes people looking for and sharing opinions of businesses like yours. So one in each six consumers are reading up both positive and negative, before ever having met you or stepped foot in your restaurant. What is being said about your business should matter to you because it matters to everyone else

2) As a personal recommendation consumers trust’s online reviews

Majority of consumers trust the opinions of strangers on the Internet as much as their own friends. While an online review coming from an anonymous user, a review that lacks detailed information or one that doesn’t seem genuine won’t fall into this category, online reviews can be thoughtful, thorough and personal, much like an exchange between friends.

3) Bad experiences are easily shared than good ones.

Sharing a bad customer experience online is an easy way to release frustration. It just feels good to tell other people when you’ve been wronged. Sometimes even more importantly, to a reviewer, is the idea that a bad review might save someone else from having a similar experience! What we can take away from this fact is that it is important for you to proactively ask happy customers to leave online reviews too. A bad review is bound to happen at some point, but wouldn’t it look nicer surrounded by a whole bunch of good ones?

4) Make an effort to turn a negative review into a positive review

Negative reviews are influencing the opinions of potential customers.But they don’t have to be a permanent black mark on your digital record.When a consumer review a negative feedback about your restaurant, you have an opportunity to excel at customer service. Make an effort to reply an apology and a gesture of goodwill like a discounted fee ,free meal etc . Because what’s better than letting off some steam about a bad experience? . With a little customer-service  MAGIC a negative experience turns into a positive one with online proof!

5) Positive reviews make them trust your restaurant  more.

Reading a multitude of positive reviews provides a potential customer with a sense that your restaurant can be trusted. The idea is that all who had visited the restaurant with positive reviews  had a great experience, so I probably will too.

So have you taken a look? How do your online reviews tally up? Are people saying good or bad things about your restaurant ? Or, are people not saying anything at all?

As the world exists today, you have to care about online reviews. Positive reviews can help bring in customers, negative reviews can turn people away and not having any online review presence can cause someone to feel like doing business with you would be a gamble.

In short, people are forming opinions about your restaurant based on what other people are saying, long before you even get the chance to meet them. So it’s your job to take an active interest and convert your online audience into new customers.