ALL YOU NEED TO KNOW ABOUT THE UNIFIED PAYMENT INTERFACE(UPI) IN EXPODINE

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What Is UPI ?

With India moving a step closer towards becoming a cashless economy with the launch of Unified Payment Interface (UPI) last year, every business is trying to get into this system so that they can also benefit from the new technology and in turn boost the sales with simplified cash transactions. With this new payment method, your smart phones will double up as virtual debit cards and you’ll be able to send or receive money instantly. Along with Bharat QR code, it can help you get rid of your wallet all together.

Here bank uses to transfer money and make payments using the IMPS (Immediate Payments Service). IMPS are faster than NEFT and let you transfer money immediately and it works 24×7. This means that the online payments will become much easier without requiring a digital wallet or credit or debit card.

With the Unified Payment Interface, all bank account holders can make secure fund transfers in an instant without the need to enter bank account information or net banking credentials.

As far as the end customer is considered, they need to download the third party app which has the payment method UPI. Like  Trupay,BHIM,Phonepe etc. Once done, they need to link account with app with one time registering with UPI giving your phone number as identity for registering and setting up with 6 digit code(which can be used to connect any app with account later on). Voila… that’s all. One can do payment and receive payments with that app.

 

How UPI will Help the Restaurant Business

By implementing UPI those who are into restaurant retail business can save the extra cost which they have to pay to the banks when they use a swiping card machine to accept payments from customers.

According to experts, the UPI will help to increase the business of the restaurants, takeaways and home delivery  joints by removing the hassle of keeping exact change for the remaining balance when the customers pays in the outlet or at their homes and reduce the delivery or table turnover time. Secondly, the people who do not have cash at home can pay through this app, giving your customer a convenience of paying through a card.

Scan and Pay with UPI Method is Readily available and integrated with Expodine Restaurant Management system, which will change the ways in cash settlement management are done.

Listing more to its advantages

 

For RESTAURANT OWNERS

  • With UPI there is no need to install any additional hardware or Swiping POS machine making it a cost effective solution.
  • All due amounts will be credited instantly into the Bank Account of the Merchant automatically.
  • Can view the live reports of the transaction.
  • Faster settlements means more table turnover ,which will directly effect the revenue of the restaurant .

For End Customers

  • Most advanced and cost effective payment system where the end customers can scan and pay directly from their bank account using any UPI app from their mobile phone
  • Unlike Mobile Wallets there is no need to top up money into mobile wallet account. With UPI you can directly pay from your bank account.
  • Customer can make UPI Payment through any UPI supported Apps or online banking applications

Conclusion

With a one-stop point for accessing different bank accounts in single app, single click authentication, try out  another new,super fast and secure payment mode available in present technology !this blog will may help users to adopting the new UPI system for there secure translation

STRATEGIES TO REDUCE EMPLOYEE TURNOVER IN YOUR RESTAURANT

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Nevertheless of geographical size, geographic location, theme, or target clientele, all restaurants have one major concern in common: employee turnover. Aside from inventory turnover, employee turnover are usually one of the largest expenses for a business, but the exact expense of it isn’t always easy to measure and find out. Reducing employee turnover should always be part of your restaurant’s overall cost saving strategy. Finding great restaurant employees can be a time-consuming and costly endeavor. Making every effort to keep your best staff members around for the long haul will give you peace of mind that your business is always in good hands, and frees up more of your time and energy.

Finding the delicate balance between enough staff to cover the dinner rush and keeping your budget in check is not an easy task. Let’s dig into a few ways to cut down on employee turnover.

  • KEEP EYES ON SALES DATA

Look at sales data when you’re scheduling so you can be sure you aren’t overspending on labor during your slow periods. When you connect your point of sale system to your scheduling software, like bill history/report, you’ll get all the data you need in one place. Looking at the last few weeks of data, you’ll get estimates of sales for a given shift, so you can keep your labor cost percentage in check and operate it based on that.

  • HIRE ONLY THE RIGHT FIT

We sound like a siren on this, but it really is one of the most important things to keep in mind when operating a service establishment. Many have the skills, fewer have the attitude. You have to resist the urge to fill available positions with the first semi-acceptable applicant that walks in. Whenever possible, hold out for the right person. A quick hire of the wrong candidate means a quick exit, and you’re back to square one.

Avoid over staffing: A few extra employees per shift may not seem like a major expenditure, but even minimum wage adds up quickly. In addition, too many servers on the floor means everyone takes home less tip money–which can easily deflate morale.

Instruct your managers to Hire smart and quality candidates with:

Experience: Whenever possible, go for experience; they’ll need less training, so they’re on the floor faster and allowing your managers to focus on guests rather than worrying about new employees.

Loyal work histories: You want candidates who will stick so you can invest time and money in training them.

  • EMPOWER THROUGH TRAINING

Veteran or New employees will cost time and money when they are under performing. By improving employee efficiency through training, you can conceivably schedule a leaner staff without sacrificing service.

proper planing: First step toward training is Create a proper plan to train employees. It should cover everything from the initial guest greeting through dropping the check, and will make it easier to eliminate superfluous steps and evaluate individual employee performance.

Cross-train your staff: Train new employees in all areas of the restaurant when they first start, so they develop an understanding of how the restaurant functions as a whole keeping BOH and FOH separate, of course. Not only will this increase overall functionality, staff members will also be better equipped to jump in and assist employees in other positions should the need arise.

Hold regular staff meetings: Holding pre-shift meetings as each set of staff hits the floor is a great way to relay new policies, menu changes, and other important items, leading to fewer mistakes and greater efficiency.

Conduct regular staff reviews: Evaluate your employees’ performances to identify where your team can improve individually and as a whole. Know your priorities, and provide management with a pre-determined reference to ensure that they evaluate the things that will help the team consistently deliver excellent service.

  • PROPER SCHEDULING

Resection your floor chart: Inefficient floor charts could mean restaurants are over staffing just to cover sections that are underused. Examples of this may be: scheduling someone in a particular section from 5-12 pm, when the section doesn’t get busy until 10 pm. Servers could share another section until 10 pm or take on the other area as well.

Review policies: Set clear guidelines as to when employees can clock in, clock out, take breaks, and do side work, and utilize a POS system that logs employee hours to help monitor staff compliance. Scheduling is arguably the most important factor influencing labor costs. While it can be difficult to minimize staffing costs while also maintaining guest expectations, smart scheduling can alleviate some of the more pressing issues.

Automate scheduling: Computer schedulers or online restaurant management systems make schedules mobile, allowing managers to post schedules online and employees to swap or pick up shifts via their computers or mobile phones(with managers reserving final approval). This prevents last-minute staff shortages and other scheduling complications.

Thus we can fairly conclude that, To maintain a well balanced restaurant operation keep a keen insight into the hiring practice and staff desires can reduce your employee turnover, hiring strong team members and give them the training they need to succeed, regularly reviewing operational processes to ensure efficiency and Crafting a thoughtful schedule that takes both guest and staff needs into account.

If you have more suggestions on this topic, please feel free to share with us.

How to keep your restaurant employees happy and motivated?

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Guess what happens when a restaurant has happy, motivated employees? It thrives….

One of the key factors of a successful restaurant is satisfied staff. When your staff is happy, it is very probable that your customers will feel the same way with the service they received. Customers are impressed by the incredible service. Regardless of how good your food and drink offer is, if the customers are not happy with your service, they are not likely to come back again.

Motivating your restaurant employees is actually easier than you might think. Luckily, there are simple steps you can take if you still don t know how to motivate a team in your restaurant. This will make your staff satisfied and smiling, thus keeping your customers happy.

Ongoing Training

Some employers fail to see the value of continuing training beyond the onboarding stage. They think workers are either not interested or don’t need additional instruction.

Receiving ongoing training helps the staff to feel more valued as individuals and improves the overall morale.

On the contrary, receiving ongoing training helps the staff to feel more valued as individuals and improves the overall morale of the establishment. It also demonstrates an invested interest from management for employee success and advancement. If an ongoing training program is not in place, consider adding one.

Competitive salaries

It is very useful to enquire as to what the salaries are in other establishments so you can compare them to the ones you offer. You can easily see what a big problem you would have is one of your experienced and reliable staff members leaves to work for your competition.

Recognition and Rewards

There are various situations in which you can praise the good results of your staff: compliments from satisfied customers, helping a colleague in his/her station, an innovative idea to improve business are some of many.

You must recognise those moments and let your staff know you are aware of their effort. A couple of words of praise can be the first step.

Working Hours

How to motivate a team in your restaurant if your staff is working overtime? Overtime not discussed and agreed with employees can cause discontent. Stick to agreed shifts and working hours and reduce the risk of causing dissatisfaction. Introduce the possibility of employees seeing their schedule in advance so they can plan their free time and be relaxed.

Socialise with your staff, off the Clock

In addition to annual vacations of your staff, think about socialising with them outside of working hours, for example throwing an informal barbeque or a Sunday lunch party, where everyone can feel they are a part of the team and have fun. The result of these gatherings, popularly called team building, are trust and togetherness.

Incentives

A loss of an employee means you will have to spend money on replacement and training of a new one. In the meantime, your schedule will be incomplete and the service below your desired level. However, if an existing employee knows they will get a bonus for the extra effort he/she puts in, it is very likely the service will not suffer and dedication from your staff will remain unaffected.

Give the Tools & Equipment They Need

There’s nothing more frustrating than being limited by old, clunky tools at work–especially in a scenario in which customers tend to want to get in and out on their own schedules. When outdated tools slow down your team, the customers notice.

Frustrated employees can struggle to mask their emotions in front of customers–and it makes for a poor representation of your business. The effects are major: An old computer system that’s slow to generate tickets effects servers’ tips, and broken kitchen stoves mean slower cook times and poorly prepared meals.

Make sure that your staff is working with updated tools such as:

  • POS system
  • Kitchen equipment
  • Cleaning equipment

Ready to Motivate your Restaurant Employees?

Even if you only implemented one of the motivational tactics here, we’d bet that you’d begin to see a change in your team’s’ attitudes at work. You depend on your employees for the success of your business, so give them the attention they deserve.

5 Easy Steps you can take to Retain Restaurant Staffs

Imagine that your restaurant is growing at a steady rate or is at the brink of success. But what if a star employee decides to leave?

You can manage, right?

But what if more than one employee decides to leave?

That won’t be good for your restaurant.

So, take the following steps to ensure that your staffs stick with your restaurant.

Retain Restaurant Staff

 

Be a Good Manager

There is a difference between being good and being a jerk.

If you are a business minded person who doesn’t care about their staffs at all, then you are going to regret it in the near future.

As everyone has a breaking point and it’s no different with your staffs. If you continue to act in the same way, your staffs are going to leave.

But don’t lose hope yet. There are some steps that you can take to prevent that.

Offering support, organising a special event, sharing responsibility, and encouraging your staffs are some of the steps that you can take towards it.

 

Fire Poor Performers

You might me wondering that, “I thought that this article was about retaining staffs, not firing them”.

Well, if the staffs are dragging your restaurant down then it’s better to fire them without hesitation.

Failure in doing so will require your star performers to outperform; the added stress will make them leave soon enough and you’ll be left with the poor performers. As a result, the sales and service will suffer.

 

Get Rid of Poor Equipment

Making your staffs work with outdated equipment that clearly needs to be replaced or repaired is mental torture.

Your staffs are already going through enough stress and pressure. They will try their best to work with the equipment as long as they can tolerate. But sooner or later, they are going to walk out of the door if you fail to repair/upgrade the equipment.

 

Train your Staffs

If you want to keep your staffs, you should have a comprehensive training program in place. Read the following guide to achieve that: How to Train Restaurant Staff

 

Compliment your Staffs

A simple “thank you” or a genuine compliment can go a long way. Stop taking your staffs for granted.

The mistake that most managers/owners make is that they never compliment their staff. But never miss the opportunity to criticise them for their poor performance or mistakes.

The way you treat them is going to reflect on how they treat your customers.

So, change before it’s too late to avoid any kind of regret.

 

How to Train Restaurant Staff – Fast

Restaurant staff training is essential for the success of your restaurant as all great performances are a result of hard work and training.

But running a successful restaurant is just like running a marathon where the front of house staffs need to give their best performance to the customer who arrives at the beginning and end of their shift to stay ahead.

The only difference here is that instead of time, the success is calculated based on the revenue generated and feedbacks received.

But finest wait staffs aren’t born, they’re made.

Restaurant-Staff-Training

 

Restaurant Staff Training

A well-trained restaurant staff is the key to repeat business as delicious food coupled with memorable experience guarantees a return visit.

Carefully train your front of the house staffs as the way they deliver themselves in front of your customers can help make or break your restaurant.

Assign restaurant managers to constantly observe and coach your wait staffs to refine their skills.

Finally, ensure that your finest wait staffs are always on the front line.

 

Let’s take a look at the steps that you can take to train your staffs.

 

Hire the Right People

Training is crucial but great waiters aren’t necessarily trained to be champions. Most of it is the talent and personality that is just who they are.

So, consider every aspect of the position when interviewing.

To make sure that they match with the culture within your company hire staffs whose personalities and values are aligned with your concept.

For example, if the theme of your restaurant is calm and quiet hire a staff that has a strong sense of decorum. Hire a restaurant staff that is lively and outgoing if the theme is fun oriented.

If you don’t have years of interviewing experience seek the help of experienced managers or a mentor within the industry to help you come to a conclusion on the personality traits that will best suit your restaurant’s concept.

Conduct group discussions to help determine not only the strategies that did work in the past but also those that did not work.

Who knows, your staffs might come up with a unique idea that never even crossed your mind.

 

Training Program

A well researched standard recipe of KFC made them the brand that they are today.

Likewise, a well-researched restaurant staff training program will ensure that your staffs are well-trained and stand up to your expectations.

Pen down a training programs that stresses the major points to be covered. Observe the results and take special care not to overload your future staffs.

This can be achieved by breaking down the training program into various sessions to reduce the load.

Avoiding the training program is a recipe for disaster as even a single bad review from your customers will have a permanent impact on the reputation of your restaurant.

 

Be Clear

Always stress the point that you want your employees to follow. Be it to always greet the customers with a smile or to up-sell items.

You should lay out everything specifically covering who, what, how, when and where.

Many trainees become frustrated when the job requirements are unclear and this could lead to the loss of a valuable employee. It is simply best to prevent such situations by conducting daily staff meetings that provide clear directions in the beginning.

 

Developing a Training Program

The present generation has higher expectations when it comes to training because of the way they were taught in school.

This means that throwing them into the training program without any proper guidance is not going to work.

To gain their loyalty the key point that should be kept in mind is to mentor them, not manage them.

As a result of this mutually respectful relationship, they’ll want to learn more from your company.

 

Method 1) Video

What’s the first thing that you do when you don’t know the answer to something?

You Google it right?

And end up on Youtube.

Incorporating video into the restaurant training program will make it more interesting as most of you prefer to watch an instructional video than having to read a book to learn the same thing.

This doesn’t mean that you should fire your restaurant’s in-person trainer. To reap the complete benefits of this method, complement it with in-person training.

 

Method 2) Mobile and Tablet Training

How many times have you caught your staffs using WhatsApp or Facebook?

Many a time right?

Even if you haven’t caught them you can guess that they do use their phones behind your back during shifts.

Instead of banning mobile devices what if you could use that to your advantage. Does it sound too good to be true? Well, it isn’t.

Training your staffs to use tablet or mobile-based restaurant management software not only helps them but it also reduces the cost associated with printing the training material.

 

Method 3) Mentoring

Before purchasing a product we rely on reviews from our peers who own that product or know someone who does, as it easier for us to relate to our peers.

As managers don’t have enough time to individually mentor each trainee, assigning a peer mentor for each new staff will work.

As your staffs will be more comfortable around their peer mentor, they’ll open up about their problem areas and mistakes. This will allow you to properly measure their weakness, and where you need to focus more of your training.

 

Method 4) Gamification

Think about how much time your staffs spend on their phone playing clash of clans or mini-militia. If you can use that use that urge to play games to your advantage, you will entertain and teach them something.

That might sound a bit strange, but gamification could involve anything from deadlines and competitions to playful badges or points that can be redeemed online. Because gamification provides such a fun experience, it actually increases the impact of your training as everyone would try hard to stay ahead on the leaderboard.

 

Method 5) Team Building

Training is crucial, but so is retention. Create opportunities for socializing, like after work competitions, parties or anything else that you can come up with that’ll make your staffs socialize more.

By building relationships at work your staffs will be far more productive and are less likely to leave.

Restaurants are competitive and stressful environments, so if you could make your staff’s life less stressful, then they will acquire new skills, increasing their contribution to your restaurant.

 

P.S: For reading this far, I’m going to provide a special offer for the first 50 people who try out the commitment-free trial of our restaurant management software which is guaranteed to make you and your staff’s life a whole lot easier.

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