New Year Resolution for Restaurants | 2016 edition

Do you want 2016 to be your best year yet? If yes, read on.

A New Year resolution is not just about getting fit and healthy eating. When it comes to your restaurant, you should concentrate not only on resolutions that’ll increase sales and result in a higher ROI (Return on Investment) but also on resolutions that’ll make your customers happy.

 

New year's resolution for restaurants

 

Let’s dive right in.

 

Social Media

Even if you were hiding under a rock for the past few years, it’s high time you get your restaurant in front of the public. A bit of publicity might sky rocket your restaurant’s sales just like it did for Justin Bieber.

Use social media sites like Facebook, Instagram etc to promote your restaurant by posting drool-inducing photos, recipe preparation methods (don’t post it online if you want it to be a secret) and special offers to attract more customers.

Interact with your customers online and don’t forget to respond to customer enquiries as avoiding enquiries will leave a bad impression among potential customers.

 

Technology

To stay ahead in this technology driven era, adopt to new technologies. If 103-year-old Lillian can use Facebook, why can’t you? Invest in a mobile app to stay ahead and consider installing a tablet-based restaurant POS system to attract customers.

 

Staffs

Your master chef or other staffs might be the only reason why customers are eating at your restaurant. Imagine the loss you’d have to go through if one of your favorite staff decides to resign. No one would like to go through that much trouble. If you want to avoid such a situation in the future, treat your staffs well. Be there for them when they need you, help them in time of emergency, offer perks and make your workplace fun.

 

Redesign
Consider updating the décor and focus on music, lighting and aroma to make your restaurant warm and inviting.

Consider redesigning your menu to make it more appealing by adding a new menu item and consider removing menu items that aren’t selling.

 

Go eco-friendly

There are many ways by which your restaurant can go environment-friendly, they are:

  • Save water by investing in energy efficient toilets and faucets.
  • Invest in energy efficient appliances and equipment to save on electricity bill.
  • Use biodegradable containers for packing food and leftovers.
  • Use green housekeeping chemicals to clean your restaurant.

 

Security

Strategically place security cameras in your restaurant to improve the overall safety. While installing security cameras make sure that it covers the cash counter and the kitchen.

 

Customer service

Keep your customers happy as word of mouth is one of the greatest way of advertising and the icing on the cake is that it’s totally free.

Remember that the customer is always right and try to get feedback from them whenever possible.

If there’s an issue with an order, work out a form of compensation. One way to avoid an issue is to ask questions to be clear about the order.

 

Preservatives

Consumers are becoming more health conscious. So, consider using fewer preservatives or avoid artificial preservatives if you can.

Food wastage

Reduce food wastage by avoiding overbuying, monitoring portion size and offering half sized portions.  Donating food that you will not use is also a good practice.

 

Support

Treat customers well and train your staffs to answer any questions that your customers might have.

 

Expand
Expand into catering but test the waters before making any decision and also consider implementing a different menu to increase sales during off-peak hours.

 

P.S
my new year's resolution - Expodine.com

Following these tips will ensure steady growth for your restaurant in 2016, but you’re free to pass on this opportunity as well.

5 Benefits of using tablet-based restaurant POS system

Tablet-based restaurant POS system looks cool and is intuitive to use when compared to conventional POS system. From restaurant owners to customers, chefs to stewards, everyone is head over heels in love with the smartness of these systems. Let’s take a look at the features that are making people go gaga over tablet POS system. Before jumping into the features, many would like to debate the pros and cons of android and iOS operating system. At the end of the day, it all comes down to the developers who built it. Now let’s dive right into the features.

 

5 Benefits of using tablet-based restaurant POS system

 

Low cost:

No one likes to spend a fortune on a product if they can get a better product cheaper. Same is the case with restaurant POS system. Why bother spending a fortune on conventional POS system when you can get a better, feature-rich tablet POS system cheaper.

Unlike most of the conventional POS system dealers who try to reap money from your pocket selling overpriced equipment making false promises, nothing can possibly go wrong when setting up a tablet- based POS system as the dealers provide you with the freedom to choose your own tablet.

Demo:

Unlike conventional POS systems where there is no way to try the equipment live in your restaurant, almost all tablet POS system offering companies offer free product demo ranging from a few days to over a month which saves money as you would not have to pay a single penny during the demo period. The icing on the cake is that you can try a different POS system on the same tablet or use it for your personal use if you’re not satisfied with the product.

Easy Maintenance:

If you ever used a conventional POS system, you might be aware of the problems one has to go through to get the service guy to repair your POS system if anything goes awry. Just like Amazon, everyone loves a service provider who cares for you even if a zombie apocalypse occurs. Tablet- based POS systems are going to be the next Amazon for restaurant owners.  You don’t have to worry about your business coming to a screeching halt as you will receive remote technical support. There’s also no need for maintenance as the updates can be rolled out over the air without any downtime.

Easy integration:

Tablet POS systems may be small in appearance but they pack a big punch, they can be easily integrated with any POS system out there. Being able to monitor a restaurant while being away from it is the feature every restaurant owner desires as they can enjoy their life when they are away without having to worry about their business. Many system also offers robust features like real-time tracking, stock management etc.

Enhanced customer experience:

Everyone loves it when they get more than what they bargained for. The ability to move around with your POS system is a feature that stewards love as it makes the process of order taking fast and, as a result, the processing time of food is reduced to a great extent which in turn makes the chef happy as they can easily manage orders. The customers are also happy as their order gets ready before their expected time. A restaurant is nothing without customers so if the customer is happy the ROI (Return on Investment) on your restaurant’s investment will improve drastically.

P.S. It would be great if you implement a tablet-based POS system as it will make everyone happy (including you), but you are free to pass on the opportunity as well.

Best Restaurant Management Tips and Solutions

Smart owners will always be thinking of ways to improve their restaurant. In the words of Michael Mina “There’s always room to improve in a restaurant. A restaurant is better or worse every day than it was the day before. It’s impossible not to be, because it’s human”.

Let’s dive right in.

 

Best Restaurant Management Tips and Solutions Infographic

 

 

Make your restaurant more appealing

  • Provide a good atmosphere: Focus on music, lighting and smell to start setting the mood. It should be warm and inviting. Research from the University of South Wales showed that subjects spent more in restaurants with upbeat music. Depressing songs led to less spending, but the worst results happened when there was no music at all.
  • Avoid an overcomplicated menu: Avoid an overcomplicated menu that confuses customers with overwhelming choices, cryptic language and a complex layout. Provide a menu that makes it easy for customers to search for dishes by arranging items sequentially and in logical groups. Featuring the dishes you’re best at making can also attract more customers.

 

Ways to attract more customers

The most influential primary sectors of a restaurant are ambience, service and food. Apart from these, use the below-mentioned tips to grow your business:

  • Focus on building a great website: Setting up a website for your restaurant is a great way to attract more customers. It really helps you build trust among existing and potential customers and can make a great first impression with new visitors.
  • Check in apps: List your restaurant on famous check-in apps like Foursquare as they are getting more popular day by day. More than 45 million users use Foursquare alone.
  • Special occasion email/message: Send an email/message to your regular customers on their birthday or any other special occasion and offer a free product on the house. This will attract more customers and may get business from other members accompanying him/her.
  • Collaborate on special offers: Collaborate with different organisations to provide offers such as dinner and a movie, discount offered to customers in a nearby motel etc.
  • Consistency: Customers like consistency. It’s important to maintain the quality and consistency of your food to keep your customers coming back.
  • Social media: Best way to promote your restaurant is to post pictures of mouth-watering, drool-worthy, beautifully arranged drink and food online. Use social media to show how many people have tried your restaurant and loved it. Always respond when people reach out to you. Build your following!

 

Save money

  • Energy-efficient equipment and appliances: Investing in energy-efficient appliances and equipment will save money in the long run. While they might cost more at the start, they will help you save money in the long run. Also, keep appliances off when you don’t need them.
  • Adapting cost effective solutions: Using apt technological solutions will surely help in efficient management in a cost effective manner. Consulting and finding the right technology and software for your restaurant will make it easier to manage.
  • Low flow toilets and faucets: Installing low-flow toilets and faucets will save up to 40% off your water bill.
  • Avoid over-staffing: It may be tempting to hire more people than necessary in order to ensure that the restaurant runs smoothly. However, too many staffs will increase your labour costs and reduce your overall profit.
  • Remove menu items that aren’t selling: Removing menu items that aren’t selling will help reduce food spoilage.

 

Ways to make customers happy

  • Clean restaurant: Customers want a clean restaurant. Don’t just wipe the tables, check every nook and corner of your restaurant and make sure it’s clean, including the toilets. Check for chewing gum underneath the table and chair.

In addition to the restaurant, ensure that your staffs clothes are clean. The appearance of your staff reflects on your restaurant just as much as the building.

  • Offer perks: Offer perks to your repeat customers. Introduce a card system and offer points based on the bill amount that can be redeemed later.
  • Communicate: Greet customers and answer their questions regarding the menu items and specials. Let customers have a say.
  • Send messages: Send message greetings to your customers on special occasions such as their birthday or anniversary.
  • Avoid insect and hair problems: Customers should never find a hair on their table or ( an insect/a hair ) in their food.

 

Ways to keep your best employees

  • Fair wage: Your employees may be loving their jobs and might be happy, but at the end of the day they are working for you to earn a living. Smart owners pay well.
  • Meetings: Hold frequent meetings. Greet your employees daily and talk with them for a few minutes. Solicit their feedback so they don’t feel voiceless. Make sure your staffs feel part of your restaurant’s success.
  • Resolve conflicts: Resolve conflicts effectively by making sure you stay neutral while negotiating a solution or compromise to the problem.
  • Perks: Provide perks based on the employee’s performance.
  • Make your workplace fun: Make your restaurant an exciting place to be by holding frequent contests, celebrations, and team-building activities. Plan occasional group excursions to get everyone out.

 

Incorporate technology

  • Free Wi-Fi: Offer free Wi-Fi only if you have an unlimited data plan with high speed.
  • Games at the table: Parents are often exhausted after a long day at work. Give the parents of young children a break while occupying their children. Consider handheld gaming devices at the table.
  • Tablet ordering: Invest in a tablet-based POS system like Expodine to boost your sales, reduce upfront and long-term costs, manage your business on the go and create customer satisfaction.

For more info view this awesome infographic.

 

Apps change the way you run your restaurant business! Here’s how.

digital-menu-restaurant-management-systemBusiness models have been completely disrupted with advent of some revolutionary companies developing new ways to sugar-coat the advertising; information selling. They don’t sell the customers ads that kill their favourite entertainment, but they supply them with something they want when they are looking for it. Starting with the portals that pulled information from across the web, to search engines to apps that just show you what’s available right now on discount at your local restaurant, the way technology changes the way business is conducted can no longer be ignored by any business owner who wants to sustain and thrive.

Advertising – give back to the customer!

Yeah, let’s give some money back to the customer, though the restaurant owners didn’t say or liked the concept of discount sales, economics won. Increase in the volume of sales paid for the discounts. The pioneer in the flood of coupons and offers were none other than “Groupon”, the company has changed the way many restaurants spend their money on advertising. They have created a new way, a reason to approach customers to restaurants or any business for that matter. Businesses can now say to a prospect, hey we are giving you a discount for the service you have been looking for, but come tonight.

Personalization – tailor made offers!

In the web of service providers, ads can no longer be differentiated from useful, powerful information; ad for one can be a very useful money saving instrument for the other. The technology is made so simple that no company does everything, but they depend on services and products developed by others and each of them make it ready to be integrated with the other’s. It’s one of the best forms of cooperation these days, though it can also be seen as another form of survival in a competitive environment. Personalization is made possible with a large number of players coming together, bringing intelligence from across a variety of sources.

Simplify – be informed before deciding.

Apps have recently, not so recent, entered many of the POS operations. These were once run by large systems with huge investments to implement, run and maintain. However, these weren’t going beyond a level of control offered to the management. Customers did not benefit much either. The advent of apps have offered the restaurant business a way of interacting with customers just making tablet available at their disposal. These apps are at the end of the large chain of events explained above, though one of the latest to be added.

Here, Expodine, our application is a tablet based restaurant management system; benefits from a chain of events explained above happening right now in the hospitality sector. Expodine completes the experience started maybe on a Google search, or a subscription on your favourite blog or a reference from your social media buddy.

If you are inclined to offer a discount or a deal, or be ready to receive some reviews on foursquare or mouthshut or even on your facebook page, Checkout how one of the expodine features like the tablet based order taking help your customers ease themselves and enjoy a great time out at your place.

Finally, a good news for those who haven’t yet tried one of these technological advancements, they say content is king for a decade on many of the online based marketing campaigns, for restaurants, quality is still the king. All these applications somehow support the end user, the customer with their product; quality information which will definitely reflect the standard of your business.

Expodine is definitely a headstart, for those who haven’t given a serious thought for technology as a way to advertise and market, to benefit from the long chain of events already established and currently controlling the market.

Key Roles of Digital menu/Tablet menu in Restaurant Management

We do find it hard waiting for food in restaurants and it’s always far more complicated when it comes to management. Every restaurant’s might have been thinking the same for a better solution to manage the “waiting time” and if we could reduce the same it can change the phase of restaurants itself. When it’s time for a change the best option is to introduce technology and shape it as per our needs. Similarly do you feel it’s time to change the old way of food ordering system?

restaurant-digital-menu

Some of the top restaurants have experimented with Tablet ordering system and the results they found were superb. With the proper use of technology it really made an impact in managing restaurants comfortably and also made the ordering process faster. Some of the key roles inhabited through tablet ordering system were

  • Fast order processing

Tablet ordering system will make the placement of orders faster, in just a single tap your order will pop up in kitchen KOT screen. This results in reduced waiting time.

  • Waiting will be reformed as fun

As the tablet has entertainment facilities, customers will never get tired of waiting.

  • Systematic ordering system

Ordering system will be systematic as per the KOT no./ Order no. Orders can be served in a first come first serve manner.

  • Reduces Human loads

Tablets on table system can decrease lots of human efforts..

  • Increase the revenue

Fast processing of orders will not only make restaurant process faster, it will also bring more customers in, as the tablet ordering system will provide a unique dining experience. This results in an increase in revenue.

  • Easy bill generation

Customers are never confused when the bill arrives, as they can know the total price and details of the order when they tap the confirm button, and bill generation request can be send in a single tap.

  • On time service caller

Alert stewards for any assistance in just a single tap.

Using the right thing at right place has certainly made the tablet system proved to be one of the best solutions for an efficient restaurant management. Above all, finding the perfect software is the crucial part for the management since it can either be a mess or the perfect one. Mr. Rijas Backer Managing Director of Expodine suggests that Expodine is built with the capability to manage your restaurants efficiently using android tablet solutions. It can be your potential choice since it can be customized in accordance to restaurant functionalities. For more details contact Expodine – +91 9895 31 34 34, +91 495 401 35 45.

Restaurants without tablet ordering system vs Restaurants with tablet ordering system – [infographic]

Following infographic compares the working process of restaurants with and without tablet ordering facility. And it explains how a restaurant management system with tablet ordering facility will give a delightful dining experience for the restaurant visitors and makes it easy for the restaurants staffs to deliver and record the orders.

 

restaurant-management-system-infographic-expodine

If you are a restaurant owner/manager and if you wanted to deliver your customers an out standing dining experience and  simplify the whole restaurant management process at the same time, Give us a call on +91 9895 313 434, or mail us on info@expodine.com

Why top restaurants are rethinking order taking – and you should too.

Expodine-the-next-generation-restaurant-management-system

They rethink the order taking in the following ways;

  • Ways to lower the chances of getting customers irritated waiting for ordering
  • How to engage your customers 90% or more the moment they are in.
  • How to offer a variety of service that makes the customers keep coming back.

These are some of the questions a restaurant manager often asks themselves and are always on search and try to innovate. Are you one of them? Are you looking for effective ways to engage your diners and build a lasting impression on them, so they come back and most importantly they spread the word?
Spreading the word, centuries old marketing concern, now has taken a sharp turn with the evolution of social media and what used to be a word of mouth promotion earlier, now with a tap on the smart phone, reaches 1000s of people, yes 1000s of potential customers.

So every manager has to adapt to the situation, they got to be on their toe when it’s dealing with the customers or they know a mistake can cost dearly, make or break the business.
When we are in the digital era, thanks to apps, even managers have options to leverage the power of the very tools customers have.

Here’s how top restaurant managers have re-imagined their order taking process to delight their customers and get themselves a great deal of the most influential viral marketing.
They look into customer pain points and that’s how some of these smarter managers utilize technology.

  • Customers no longer need a waiter to turn around; they can order using a tablet on their table.
  • They get to see accurate, menu – what exactly is available then, what the recipe is and how it looks like – help your customers make informed choices.
  • They might want to have some suggestions on their dish – spicier, hotter, less this or that. They get to do it. Let them have a tailor made dish.
  • No billing surprises; let the customer see an updated price list right before they order.

Customers love deals, everyone does. When you get a customer who is ready to buy what you offer, that’s why they are at your restaurant in the first place, and selling them a few more of your best products won’t hurt and that’s where you make your profits.

Here’s a point why you should use these too. Customers do not care how sophisticated your software is or how advanced your systems are, but how they are treated. As a manager, you do care about the way employees are handled, how simplified your processes are and how all of these affect your profit.
To have the above in place, you obviously need to have a much organized employee management plan and platform.
Yes, this is where most managers make it or break it. A robust system needs to connect the requirements of the customers to a receptive management and production environment. Some of the areas require keen evaluation are

  •  Ease and accuracy of updates
  • Ability to seamlessly operate between different departments
  • Intelligence deriving and analysis to make better decisions
  • Sales
  • Human resource management

Though the latter part has been somehow handled by many enterprise resource systems, there are not many which integrate the customer service functions, vital to a business like a restaurant, to the functions of management and human resources.
With advent of tablets and mobile applications connecting and integrating the very customers into larger systems, however the game is different.

Expodine is one of the pioneers in this field tightly integrating the customers into, once reserved for managers, hotel management software applications. Expodine with its detail oriented, user friendly tablet application binds the customers into the way they experience fine hospitality from the provider. They get to see, interact and choose their experience without getting frustrated at the less efficient steward oriented order taking and management system.

If you wish to take a look at Expodine and see how this digital order management application can be integrated to your system and maximize the finest of hospitality and delicious menu you offer to your customers, Give us call on +91 9895 313 434, or mail us on info@expodine.com

How a restaurant tablet ordering system will elevate the dining experience for customers.

We live in an era where almost every process once needed human efforts are being turned upside down by softwares. We rely on technology to communicate, to bank and for other countless purposes. It has reduced human efforts in all those sectors to a great extent. Now technology has brought changes in the way people used to dine and in the way people used to manage restaurants. Let’s see how restaurant management software with a tablet ordering facility will benefit both customers and restaurant management at the same time.

Customer Engagement:

  • The whole dining experience is detailed in the tab right in front of the customer; he/she can browse through the facilities, menu, offers and specialties.
  • The menu will be attractive with the pictures and it registers easily in the customer’s mind, one doesn’t have to know every name of the dishes to get what she wants.
  • Dig the menu down to see what are the ingredients, preparation methods and nutritional value to help make a decision easily.
  • Provides an innovative experience as the customer can order the dish, alert the staff when he/she needs a water refill, call the waiter for any assistance, all of this just by tapping the on the tablet screen
  • Refer or invite friends over to dine, using the application.

Restaurant management:

  • Update the menu as required, reflect the kitchen on a daily basis.
  • Less customer complaints/ higher satisfaction as ordering is faster and convenient using the app on the tab.
  • Boost sales with automated order taking and printing of KOT in the counter and Kitchen via Bluetooth / Wifi printer
  • A steward can handle more number of customers now than he could ever before, resulting in reduced cost and increased customer satisfaction.
  • Lower number of errors in order generation, Kitchen Management, delivery and order completion.
  • Centralized order generation and completion reduce waiting time.
  • Offers personalization through making a dish as per the choice of the customer on varying the ingredients.

If you are a restaurant Manager/Owner and if you want to simplify the restaurant management and want your restaurant to be able to deliver the best dining experience to your customers along with your mouth watering dishes and awesome ambience. Give us call on +91 9895 313 434, or mail us on info@expodine.com