7 THINGS TO KEEP IN MIND BEFORE CHOOSING A SOFTWARE FOR YOUR RESTAURANT OPERATIONS.

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A Restaurant Management System is chosen in a way such that it is designed with the best capabilities of promoting the business to the next level and yielding high profits and capturing the heart and trust of the customers. It is very important that the restaurant operations are managed and tracked effectively for an efficient working of the management and ultimately gaining profits.

Running a good hospitality business is a great risk and carries lot of challenges. Hence it is very important to understand the functioning of the management and choose the best software that can handle the day to day operations very well. There are many features and objectives of any restaurant management software which are basically designed to carry out the most common functions that include order taking, quality, billing and maintaining the finance etc. However there are few points to be kept in mind while choosing a software for any restaurant operations.

We Expodine are here to give you the best in the market without entering into dilemma of choosing the exact software because our product takes care of all the needs and requirement for running the business in the most effective way possible. Few options to be noticed while deploying the software into the business are as follows:

  • Simple Menu Set-up: Customers love dynamic and flexible menu listing along with the prices. Hence having a simple configuration and setup of menu designs invites more trust.
  • Tracking of Sales and Performance Reporting: It is helpful to keep an analytics track of the bestselling items in the menu, the prices, peak time of sales in a day, location and best servers for improving the business and reporting details for comparing the performances.
  • Ordering and Payment Facility: A secure payment process and table-side billing are some of the ways of attracting the customers and increase the guest satisfaction.
  • Best Employee Management: Tracking the working hours and productivity of the employees. Different access and security levels can be set up according to the business to calculate the sales performance and monitor the performance of the employee and calculate their payroll.
  • Inventory Control: It is important that the restaurant management software has inventory feature to ensure profitability and Long-term success by keeping a record of every item sold.
  • Technical Support: A good technical support team is needed for the initial setup, periodic software updates and training of the product.
  • Maintaining Customer Database: Restaurants tend to maintain lot of customer information like transaction details, surveys, reward programs and functions which are very valuable. Hence the restaurant operation software’s are expected to maintain those with high security and use it for careful promotion and communications.

It is always a happy dinning if the ambience is peaceful and facilities are compatible with the latest technology.

 

Simple tips and Solutions for a Better Restaurant Ecosystem

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Good management comes from an effective management of roles and responsibilities ,when it comes to a restaurant there are a lot of improvements needed on a day to day operations to keep the business flourishing along with high customer satisfaction. A restaurant always has to improve each day in many standards because it deals with humans. Lets’ check out few tips and solutions to manage it effectively.

  • Technology:

People feel like it’s their home if they have all their needs entangled with the latest technology. Like A Wi-Fi connection, Tablet ordering and several games at the table.

  • Staff Training and improving their morale:

It is important to keep a healthy environment for the workers and the staff to make sure there is a good staff turnover. Conducting regular score assessments for their promotion and improvement. Training them on the restaurant policies and culture and other human resource procedures needed. Giving them leadership seminar courses and many other options to upgrade their skills are some ways to have a well trained staff .

  • Giving importance to the customers:

Customers need to be attracted to the restaurant and that can happen if we take care of few possibilities like maintaining the quality and consistency of food, menu pricing should be effective, special offers makes them happy, and never keep them waiting for a long time.

Regular customers can be offered some perks, greetings can be planned for special occasions and feedbacks from the customers should be considered heartedly for improvements.

  • An Appealing restaurant:

Everyone loves the smell, lighting and the music if they are at their best in a restaurant. Also an uncomplicated menu looks healthier.

  • Employee satisfaction:

A good restaurant is the reflection of a happy and satisfied employee. Employees should be given equal importance and considerations. Satisfactory payment, conducting a forum to discuss their pleas and demands, Effective training and celebrating success are few ways to keep employees happy.

Managing is an art and human touch is the final management mantra for a prosperous restaurant.

 

 

Why choose “Expodine” For Your Restaurant Management ?

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Expodine is the futuristic restaurant management software solution bookmarked by almost all the restaurants in Kerala and even extending up to various other cafes and restaurants in India and other countries like US and Middle East for managing and controlling restaurant operations efficiently.

A very simple, time efficient and easy to learn ,use product, Expodine has all the modules that covers a café and restaurant operations to higher levels. With a user friendly and easy to use interface along with loyalty modules and feedback forum, this product has gained the trusts of customers and retained them. The built-in loyalty program works on a point collection based terminology where customers can collect points and redeem them or even get gifts/rewards from the restaurant. There is a module called inventory management that tracks the real time inventory thus reducing the wastage and theft in stock level and automatic updation of the prices in the menu along with the market rates. The cloud reporting feature allows the customer to view the reports and performance of the restaurant operations related to dining, take away, home delivery on a daily, weekly or monthly basis and take decisions based on them.

The system has features that trigger alert notifications through email or sms for any cancellations or order modifications. This product is autonomic from internet and functions like a self-managing software.

The security features coming with this product are highly efficient and effective and tracks all the scenarios where a kind of malpractice can be avoided.

The software has all the modules necessary for a smooth operation and the various features can even replace a manual effort thus allowing the café or restaurant to run effectively without your presence. Customer-order-kitchen-delivery-billing, a very small concept of restaurants, but when handled with technology and innovation, modifies the concept to the higher level and generates a higher revenue and trust. Our product helps you cross that dimension in the field of restaurant management.

Why restaurants should offer online food ordering ?

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Have you known about online menu ordering application? If not, you are not in any manner in the present world, and need to wake up! Online Ordering for food from eating outlets is one of the newest phenomenon to sweep the restaurant business. This practice of online food ordering had changed the convention of ordering food from outside.

Online ordering eliminates many issues faced by the end customers bring in orders. The staff at the restaurant will most likely be unable to comprehend what the client orders over telephone, attributable to various accents, background disturbances or essentially a terrible connection. The time may not be sufficient for the client to think and give unique guidelines. In this digital age, integrating an online ordering system has become essential for restaurants. Such a system can ease the process of making payments, managing orders; improve customer service, operations, customer retention and more.

Integrating a compact, user friendly, and efficient ordering system can improve your restaurant’s sales and also some of the core factors that effect the restaurant operations as well.

Online Ordering Drives More Revenue

Offering online ordering lets your guests place an order more conveniently. Without feeling pressure to wrap up their order, customers are more inclined to explore all of their menu options, and even end up spending more than they would when ordering over the phone or in person. This results in digital orders being more on average than non-digital orders. With no line behind them, the pressure for your guests to make speedy orders is gone, and they’ll be more inclined to get that extra item.

Expanded market reach

Only having the option of customers coming into your restaurant physically can limit your reach market reach. But with an online ordering system, your market reach is expanded. You are able to reach customers who would have otherwise not been in a position to know what your restaurant has to offer from other locations.

Positive customer service

In any service business, especially restaurants and other forms of eateries, customer service is everything! Today, when a customer has a bad experience at your restaurant, they may share it on the web and cost you many customers as well as bad reviews. So, by having an online ordering system, customer service for in-house customers is the top priority. Employees can give their full attention to a customer since they do not get interrupted by a ringing phone. Fewer phone calls mean more time to attend to customers coming into the restaurant at any moment.

Enhanced efficiency

Having online orders can make the day to day operations more efficient for a restaurant. The time employees use to receive orders through the telephone is reduced and this increases the time employees have to focus on dine-in customers. Possible cases of errors being happening when an order is made due to miscommunication or human error are reduced meaning there are no expensive re-deliveries. When a customer makes an order online, they take their time to look at your menu and choose exactly what they want.

These factors do not scratch the surface of the numerous benefits restaurants stand to enjoy by having an online ordering system in place. Setting up an online ordering system sets up a restaurant for growth, competition and a steady increase in sales.

In no time, online ordering for restaurants will play an even bigger role in the food service industry than it already is. What are your thoughts on online ordering?

 

 

 

GST REVISED. LET’S GO DINING

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28, 18, 12, 5……… Well these are not a number series to be cracked as a puzzle. These are the common figures we come across in the big fat list of taxes in our country. Taxes  have been a calculation of legal and mathematical entries driving the lives of the common people.

Earlier this year brought us a remarking satisfaction with the implementation of “Goods and Service” tax setting up a “One country one tax” system and bringing uniformity in the nation.

However the only area where people became little upset was regarding the dining out options which has been heard by the government and with effect from yesterday levied 5% tax on restaurants.

So “Happy Dinning” .Take your family out for a fingerilcious meals or order online.

The levied GST will be helping lot of consumers with an easy GST calculation and would also help the restaurants improve their services, facilities and loyalty. This drop in GST / unified GST has also brought smiles to the restaurant owners since they can now attract a good amount of customer.

Expodine (Restaurant Management Software) have always been a trustworthy companion in the field of Restaurant management, retail and professional businesses and have proved our loyalty of products in the long run.

28 % to 5 % or any other figures, our software provides the best dynamic environment according to the Government norms. We have an automated system taking care of all the changes in the taxing system without complicating the services. Our strong Restaurant ERP Overview has proven its flexibility with the contemporary Government policies.

ALL YOU NEED TO KNOW ABOUT THE UNIFIED PAYMENT INTERFACE(UPI) IN EXPODINE

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What Is UPI ?

With India moving a step closer towards becoming a cashless economy with the launch of Unified Payment Interface (UPI) last year, every business is trying to get into this system so that they can also benefit from the new technology and in turn boost the sales with simplified cash transactions. With this new payment method, your smart phones will double up as virtual debit cards and you’ll be able to send or receive money instantly. Along with Bharat QR code, it can help you get rid of your wallet all together.

Here bank uses to transfer money and make payments using the IMPS (Immediate Payments Service). IMPS are faster than NEFT and let you transfer money immediately and it works 24×7. This means that the online payments will become much easier without requiring a digital wallet or credit or debit card.

With the Unified Payment Interface, all bank account holders can make secure fund transfers in an instant without the need to enter bank account information or net banking credentials.

As far as the end customer is considered, they need to download the third party app which has the payment method UPI. Like  Trupay,BHIM,Phonepe etc. Once done, they need to link account with app with one time registering with UPI giving your phone number as identity for registering and setting up with 6 digit code(which can be used to connect any app with account later on). Voila… that’s all. One can do payment and receive payments with that app.

 

How UPI will Help the Restaurant Business

By implementing UPI those who are into restaurant retail business can save the extra cost which they have to pay to the banks when they use a swiping card machine to accept payments from customers.

According to experts, the UPI will help to increase the business of the restaurants, takeaways and home delivery  joints by removing the hassle of keeping exact change for the remaining balance when the customers pays in the outlet or at their homes and reduce the delivery or table turnover time. Secondly, the people who do not have cash at home can pay through this app, giving your customer a convenience of paying through a card.

Scan and Pay with UPI Method is Readily available and integrated with Expodine Restaurant Management system, which will change the ways in cash settlement management are done.

Listing more to its advantages

 

For RESTAURANT OWNERS

  • With UPI there is no need to install any additional hardware or Swiping POS machine making it a cost effective solution.
  • All due amounts will be credited instantly into the Bank Account of the Merchant automatically.
  • Can view the live reports of the transaction.
  • Faster settlements means more table turnover ,which will directly effect the revenue of the restaurant .

For End Customers

  • Most advanced and cost effective payment system where the end customers can scan and pay directly from their bank account using any UPI app from their mobile phone
  • Unlike Mobile Wallets there is no need to top up money into mobile wallet account. With UPI you can directly pay from your bank account.
  • Customer can make UPI Payment through any UPI supported Apps or online banking applications

Conclusion

With a one-stop point for accessing different bank accounts in single app, single click authentication, try out  another new,super fast and secure payment mode available in present technology !this blog will may help users to adopting the new UPI system for there secure translation

PROMOTE YOUR RESTAURANT WITH THESE SIMPLE TECHNIQUES TO GENERATE SALES

The Best Restaurant POS System

Just because you have a small budget doesn’t mean that you have to settle for small marketing approaches. With these simple and cost-effective advertising tactics, you won’t believe how much business you will be able to generate – and you may even be shocked to find that you have some money left over in your budget (and you’ll certainly start enjoying a surge in your revenue).

Use Social Media Platforms

If you’re not using social media, you’re losing business. Get involved with the various social platforms to find what works best for your cuisine, customer base, and concept. You’ll want to post content with keywords that relate to your concept, cuisine or menu. Post photos of the restaurant, offer educational posts about culinary topics and sponsor community or charitable causes.

Get Your Website Ready

You need a functional website with responsive design to get anywhere in marketing your restaurant. Make this your first priority because almost all of the best marketing ideas depend on having a website to anchor them. Publicize your website on all your advertising, promotional materials and stationery because it’s just as important as the restaurant’s physical address

Optimize Your Online Presence

Claim your listings in local directories and restaurant review sites. Join the local chamber of commerce and business organizations. Send out press releases to local newspapers, magazines, schools and nearby manufacturing facilities to let them know your restaurant is open for business. Get your menu online on your website or through a third-party provider. Customers make reservations and place orders from their smartphones, so they need to be able to find your restaurant and menu online.

Foodie Photos

If you’ve ever logged onto Instagram, you’ll understand that food photography is alive and well.

Arguably the very best way to promote your restaurant online is with high-quality, drool-inducing photos. Visual content is in high demand online these days, and having delicious looking photos on your website and across various social media outlets is essential for drawing hungry eyes.

Blogging

Blogging is a very effective way to advertise your restaurant and stay on budget. You don’t have to go crazy; just a basic blog that features fresh, relevant and attention-grabbing content (images of your food, posts about exciting upcoming events, new menu items, etc).

Promote your blog on your website and on your social media profiles. You won’t believe how much business you will be able to generate from a basic blog.

What types of marketing tactics are you employing to promote your restaurant? What has worked the best for you? Share your success stories with us! We’d love to hear them!

STRATEGIES TO REDUCE EMPLOYEE TURNOVER IN YOUR RESTAURANT

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Nevertheless of geographical size, geographic location, theme, or target clientele, all restaurants have one major concern in common: employee turnover. Aside from inventory turnover, employee turnover are usually one of the largest expenses for a business, but the exact expense of it isn’t always easy to measure and find out. Reducing employee turnover should always be part of your restaurant’s overall cost saving strategy. Finding great restaurant employees can be a time-consuming and costly endeavor. Making every effort to keep your best staff members around for the long haul will give you peace of mind that your business is always in good hands, and frees up more of your time and energy.

Finding the delicate balance between enough staff to cover the dinner rush and keeping your budget in check is not an easy task. Let’s dig into a few ways to cut down on employee turnover.

  • KEEP EYES ON SALES DATA

Look at sales data when you’re scheduling so you can be sure you aren’t overspending on labor during your slow periods. When you connect your point of sale system to your scheduling software, like bill history/report, you’ll get all the data you need in one place. Looking at the last few weeks of data, you’ll get estimates of sales for a given shift, so you can keep your labor cost percentage in check and operate it based on that.

  • HIRE ONLY THE RIGHT FIT

We sound like a siren on this, but it really is one of the most important things to keep in mind when operating a service establishment. Many have the skills, fewer have the attitude. You have to resist the urge to fill available positions with the first semi-acceptable applicant that walks in. Whenever possible, hold out for the right person. A quick hire of the wrong candidate means a quick exit, and you’re back to square one.

Avoid over staffing: A few extra employees per shift may not seem like a major expenditure, but even minimum wage adds up quickly. In addition, too many servers on the floor means everyone takes home less tip money–which can easily deflate morale.

Instruct your managers to Hire smart and quality candidates with:

Experience: Whenever possible, go for experience; they’ll need less training, so they’re on the floor faster and allowing your managers to focus on guests rather than worrying about new employees.

Loyal work histories: You want candidates who will stick so you can invest time and money in training them.

  • EMPOWER THROUGH TRAINING

Veteran or New employees will cost time and money when they are under performing. By improving employee efficiency through training, you can conceivably schedule a leaner staff without sacrificing service.

proper planing: First step toward training is Create a proper plan to train employees. It should cover everything from the initial guest greeting through dropping the check, and will make it easier to eliminate superfluous steps and evaluate individual employee performance.

Cross-train your staff: Train new employees in all areas of the restaurant when they first start, so they develop an understanding of how the restaurant functions as a whole keeping BOH and FOH separate, of course. Not only will this increase overall functionality, staff members will also be better equipped to jump in and assist employees in other positions should the need arise.

Hold regular staff meetings: Holding pre-shift meetings as each set of staff hits the floor is a great way to relay new policies, menu changes, and other important items, leading to fewer mistakes and greater efficiency.

Conduct regular staff reviews: Evaluate your employees’ performances to identify where your team can improve individually and as a whole. Know your priorities, and provide management with a pre-determined reference to ensure that they evaluate the things that will help the team consistently deliver excellent service.

  • PROPER SCHEDULING

Resection your floor chart: Inefficient floor charts could mean restaurants are over staffing just to cover sections that are underused. Examples of this may be: scheduling someone in a particular section from 5-12 pm, when the section doesn’t get busy until 10 pm. Servers could share another section until 10 pm or take on the other area as well.

Review policies: Set clear guidelines as to when employees can clock in, clock out, take breaks, and do side work, and utilize a POS system that logs employee hours to help monitor staff compliance. Scheduling is arguably the most important factor influencing labor costs. While it can be difficult to minimize staffing costs while also maintaining guest expectations, smart scheduling can alleviate some of the more pressing issues.

Automate scheduling: Computer schedulers or online restaurant management systems make schedules mobile, allowing managers to post schedules online and employees to swap or pick up shifts via their computers or mobile phones(with managers reserving final approval). This prevents last-minute staff shortages and other scheduling complications.

Thus we can fairly conclude that, To maintain a well balanced restaurant operation keep a keen insight into the hiring practice and staff desires can reduce your employee turnover, hiring strong team members and give them the training they need to succeed, regularly reviewing operational processes to ensure efficiency and Crafting a thoughtful schedule that takes both guest and staff needs into account.

If you have more suggestions on this topic, please feel free to share with us.

How to keep your restaurant employees happy and motivated?

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Guess what happens when a restaurant has happy, motivated employees? It thrives….

One of the key factors of a successful restaurant is satisfied staff. When your staff is happy, it is very probable that your customers will feel the same way with the service they received. Customers are impressed by the incredible service. Regardless of how good your food and drink offer is, if the customers are not happy with your service, they are not likely to come back again.

Motivating your restaurant employees is actually easier than you might think. Luckily, there are simple steps you can take if you still don t know how to motivate a team in your restaurant. This will make your staff satisfied and smiling, thus keeping your customers happy.

Ongoing Training

Some employers fail to see the value of continuing training beyond the onboarding stage. They think workers are either not interested or don’t need additional instruction.

Receiving ongoing training helps the staff to feel more valued as individuals and improves the overall morale.

On the contrary, receiving ongoing training helps the staff to feel more valued as individuals and improves the overall morale of the establishment. It also demonstrates an invested interest from management for employee success and advancement. If an ongoing training program is not in place, consider adding one.

Competitive salaries

It is very useful to enquire as to what the salaries are in other establishments so you can compare them to the ones you offer. You can easily see what a big problem you would have is one of your experienced and reliable staff members leaves to work for your competition.

Recognition and Rewards

There are various situations in which you can praise the good results of your staff: compliments from satisfied customers, helping a colleague in his/her station, an innovative idea to improve business are some of many.

You must recognise those moments and let your staff know you are aware of their effort. A couple of words of praise can be the first step.

Working Hours

How to motivate a team in your restaurant if your staff is working overtime? Overtime not discussed and agreed with employees can cause discontent. Stick to agreed shifts and working hours and reduce the risk of causing dissatisfaction. Introduce the possibility of employees seeing their schedule in advance so they can plan their free time and be relaxed.

Socialise with your staff, off the Clock

In addition to annual vacations of your staff, think about socialising with them outside of working hours, for example throwing an informal barbeque or a Sunday lunch party, where everyone can feel they are a part of the team and have fun. The result of these gatherings, popularly called team building, are trust and togetherness.

Incentives

A loss of an employee means you will have to spend money on replacement and training of a new one. In the meantime, your schedule will be incomplete and the service below your desired level. However, if an existing employee knows they will get a bonus for the extra effort he/she puts in, it is very likely the service will not suffer and dedication from your staff will remain unaffected.

Give the Tools & Equipment They Need

There’s nothing more frustrating than being limited by old, clunky tools at work–especially in a scenario in which customers tend to want to get in and out on their own schedules. When outdated tools slow down your team, the customers notice.

Frustrated employees can struggle to mask their emotions in front of customers–and it makes for a poor representation of your business. The effects are major: An old computer system that’s slow to generate tickets effects servers’ tips, and broken kitchen stoves mean slower cook times and poorly prepared meals.

Make sure that your staff is working with updated tools such as:

  • POS system
  • Kitchen equipment
  • Cleaning equipment

Ready to Motivate your Restaurant Employees?

Even if you only implemented one of the motivational tactics here, we’d bet that you’d begin to see a change in your team’s’ attitudes at work. You depend on your employees for the success of your business, so give them the attention they deserve.

Ways to Increase Restaurant Sales using Technology

Do you know to use technology to increase restaurant sales? If not, you’ll be left behind and that’s something no one would want.

Technology has already transformed the way we live and is quickly infiltrating every aspect of restaurant operation.

So, let’s take a look at ways in which you can exploit technology to increase your restaurant’s sales.

 

Ways to Increase restaurant Sales

 

  • Go digital Taste matters but people are also behind quality and freshness these days. Organic foods are the craze these days so if you could just mention that in your menu it would help bring in more sales.

 

Grab every opportunity to capture new customers by listing all the relevant information in your menu, which is something hard to achieve using traditional menu cards. So, opt for a digital menu instead which lets you list every detail that you can possibly think of, even the nutritional and allergy information and top it with a compelling image.

 

  • Go online Set up a website for your restaurant which lets your customers reserve table and order food online. This will not only help you reach people who prefer to eat at home but will also help you increase sales as people usually tend to order food for the entire family instead of just for themselves.

 

  • Games – Parents are always in a hurry to leave the restaurant as their children keep pestering them or start to cry without any reason. Keeping a few tablets handy containing games and interactive content will keep the children busy and parents relaxed. As a result, they will spend more by ordering appetisers, drinks or desserts.

 

  • Survey – Even though it is impossible to determine which is the best mobile OS, as everyone has their own personal preferences.

 

Tweaking your restaurant’s dishes based on the feedback received is something that can be easily achieved.

 

A tablet-based restaurant management software lets you accept instant feedbacks before the customer even leaves the table which in turn helps you take informed decisions.

 

  • Social Media – People love to post pictures of dishes online and review eateries. Having a strong online presence by having several positive customer reviews and posting pictures of drool-inducing dishes helps reach potential customers by making them aware of your restaurant’s name and influence their choice.

 

  • Loyalty Program – Having a loyalty program in place helps you in luring existing customers to come in more often by offering coupons or special discounts specially tailored for them. This can be done manually in the form of an SMS or email, or you can automate it by using a restaurant management software.

 

If you follow all the above steps, you will have an edge when it comes to capturing spend-happy, food loving customers, and increasing restaurant sales.