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Almost each and every restaurateurs dream is his/her restaurant established to offer customers a highly satisfying and a convenient experience. Over the last few years various sectors, including the food and restaurant business have utilized information technology solutions like restaurant management software to enhance their overall performance, efficiency, quality, and customer satisfaction. Customers seem to have developed a fascinating image as far as technological integration is concerned. It has made things easier for them to get done with menu viewing and ordering activities. Information technology has not only helped the restaurant businesses’ owners to improve the quality of customer services, but it has also enabled them to go beyond their limitations in reshaping their businesses. One of the main reason behind the reshaping and success of restaurant business is Food Ordering App.

Food Ordering App is a tool for all people, through that one can choose a nearby restaurant, get to know the menu (along with the cost), can go through the reviews, ratings and recommendations by other customers and can finally place an order to the restaurant. The set of food items will be delivered at his door steps for which he pays through his choice of payment mode- COD, credit card, debit cards, pay pal etc.  Now a days, as per restaurant business studies 70% of food ordering occur with the help of food ordering apps, in that 30% are take away orders. Main attraction towards this Food Ordering App are discount sale and benefits during occasional special offer. To put it in a nut shellFood Ordering App and the delivery service is a rising concept in this technological and digital world.


  • You get payments directly in your account.
  • You have an assured market which is never going to decrease.
  • With social media you can always keep your customers engaged and get free marketing.
  • You can accept orders 24/7
  • Online inventory and menu is more easy to manage.
  • Lesser mistakes in orderings.
  • it’s more easy and less time-consuming and cost effective to start online business as compared to a brick and mortar business.





I have a single solution for this question- CLOUD KITCHENS, These “cloud kitchens” will dispense a place to prepare food for incoming orders and delivers food to the customers’ doorstep, with no dine in facilities. you could only order the food from these kitchens through apps and restaurant management systems. The rise in these innovative startups, along with increased personal chefs, catering, box delivery, pop up kitchen and food events may make the demand for commercial kitchen space the rate limiting step to continue the trends.

finalzCloud kitchen restaurants focus on maximizing the number of orders per day, by focusing on mass production of food and minimizing the overall production and packaging time. Restaurants are now also looking to automate the preliminary aspects of food production to cut down time. This would be achieved by adopting the Hub and Spokes model. Food is prepared preliminary at the main kitchen, called the Hub and then delivered to the spokes or the food outlets, where the remaining cooking is done. Through this method we can gain more than normal restaurants with less investment of money and space. So Cloud computing has proved a boon not only for the IT industry but also for businesses operating in food and hospitality industry.






Hospitality use of Internet of Things technology can already be seen in Disney’s MagicBands, amusement parks and guest room control systems, but that’s just the tip of the iceberg. IoT will expand to enhance both guest experience and operations efficiency in everything from deploying staff where guests are congregating to preventing equipment breakdowns. On exhibit at CES this year, for example, was a sensor that measured UV risk at its specific location and advised when to reapply sun screen; imagine this sensor embedded into a hotel’s pool chair, sensors will measure UV intensity and turn on buzzer to provide sun screen or automatically provide sun screen. This kind of adaptation we properly include in our hospitality system bring great change in restaurant business.

Main reason behind the failure of most of the restaurant management system is negligence or illiteracy to bring latest trends in hospitality. Diners have many demands, and to be successful in the business restaurateurs need to be able to meet those demands, giving at the same time a flawless dining experience no matter if it is rush hour. With the help of an efficient restaurant management software we can meet the needs of diners. The latest technology restaurant system, with their high levels of agility and flexibility, will serve as a cornerstone for successful future restaurant in creating competitive precedence.



The restaurant hostess of the future may be visiting tables via “Tele -presence robot” like the Beam, which can walk and talk, but has no hands. But it will be a boon to modern restaurant management system and a worthwhile to sleek interaction. paramount features of this robot is  voice-activated, cylindrical computer, like Amazon Echo’s Alexis, could sit on a tabletop and give advice about wine pairings or the day’s specials. It would be like serving and dining with others from the movie “2001: A Space Odyssey” but optimistically without the malevolent streak.

These and other innovations exist now and could change the face of the hospitality industry in the future as restaurants increasingly become technology companies. Globally, it is estimated that 1.3 million Industrial robots are arriving in factories by 2018. The international market value for robotic system estimated around 32 billion US dollars and the automotive division itself increased their robots by 43% in one year, from 2013-2014.  Now is the time to get your foot in the automation door.

You will be soon able to order food through Facebook


Ordering foods through Facebook  may be the biggest technology leap coming in the next year, as nearly 100 percent of restaurant owners say they plan to have a Facebook presence by next year. Companies specializing in Facebook payment integration for restaurants such as CHOWNOW and NETWAITER are helping chains to get their ordering on to the popular platform. This is a fairly low cost add on to make, and it has the potential to grow sales, which always gets a attention towards restaurants. For instance, top ranking restaurants saw a 10 percent sales bump after implementing Facebook ordering, trade magazine Fast Casual recently reported about this latest technology in restaurant management.

Social media is already being effectively used in restaurants to assess and hire employees, forecast sales, manage schedules, and increase productivity. Yet those existing technologies will soon merge with new advancements and systems, and a new generation of food service workers will drive the modernization of restaurant management. Let’s hope, Integration of  restaurant management with social media will be a great challenge to existing technology. In future they will change the way we think about and manage restaurant workforces.

How online reviews effect your restaurant’s business ?

One sign that a restaurant review is a fake is if it gives a very high or very low rating without many specifics.

It is something every restaurateur and hotel owner knows. Good reviews boost takings while terrible ones can close you down. And, in an age when everyone can be an online critic, ratings have never been more important. But until now, no one could be sure just how important the online star ratings system employed by different sites  be for a business’s fortunes.

“The findings of a recent study demonstrate that the social media sites and forums may not generate the financial returns for which investors yearn. They play an increasingly important role in how consumers judge the quality of goods and services. After all, restaurants that get good reviews are those that appeal to consumers and they would probably do well even in the absence of any reviews .

We are listing  5 Reasons why Online Reviews Matter for Your Restaurant Business

1) Consumers trust reviews and opinions posted online.

“I read it on the Internet, so it must be true” – We laugh at that statement, but the internet is full of opinions. One of the most popular review sites has 207 million visits each month. This includes people looking for and sharing opinions of businesses like yours. So one in each six consumers are reading up both positive and negative, before ever having met you or stepped foot in your restaurant. What is being said about your business should matter to you because it matters to everyone else

2) As a personal recommendation consumers trust’s online reviews

Majority of consumers trust the opinions of strangers on the Internet as much as their own friends. While an online review coming from an anonymous user, a review that lacks detailed information or one that doesn’t seem genuine won’t fall into this category, online reviews can be thoughtful, thorough and personal, much like an exchange between friends.

3) Bad experiences are easily shared than good ones.

Sharing a bad customer experience online is an easy way to release frustration. It just feels good to tell other people when you’ve been wronged. Sometimes even more importantly, to a reviewer, is the idea that a bad review might save someone else from having a similar experience! What we can take away from this fact is that it is important for you to proactively ask happy customers to leave online reviews too. A bad review is bound to happen at some point, but wouldn’t it look nicer surrounded by a whole bunch of good ones?

4) Make an effort to turn a negative review into a positive review

Negative reviews are influencing the opinions of potential customers.But they don’t have to be a permanent black mark on your digital record.When a consumer review a negative feedback about your restaurant, you have an opportunity to excel at customer service. Make an effort to reply an apology and a gesture of goodwill like a discounted fee ,free meal etc . Because what’s better than letting off some steam about a bad experience? . With a little customer-service  MAGIC a negative experience turns into a positive one with online proof!

5) Positive reviews make them trust your restaurant  more.

Reading a multitude of positive reviews provides a potential customer with a sense that your restaurant can be trusted. The idea is that all who had visited the restaurant with positive reviews  had a great experience, so I probably will too.

So have you taken a look? How do your online reviews tally up? Are people saying good or bad things about your restaurant ? Or, are people not saying anything at all?

As the world exists today, you have to care about online reviews. Positive reviews can help bring in customers, negative reviews can turn people away and not having any online review presence can cause someone to feel like doing business with you would be a gamble.

In short, people are forming opinions about your restaurant based on what other people are saying, long before you even get the chance to meet them. So it’s your job to take an active interest and convert your online audience into new customers.

Restaurant Trends to Watch Out For in 2017

2016 has been a rough year for many restaurants and a good one for some. To stay ahead and to make the most out of 2017, keep an eye out for the following restaurant trends:

Restaurant trends 2017

Dining Out Trends

Restaurant Garden

Organic food

Because of the growing reports of pesticides and artificial colours being used in food items, people are becoming more health conscious.

Almost everyone is behind organic food items these days, and if your restaurant happens to have a garden it will not only bring in more customers but will also result in free marketing and popularity.

Going organic is not an easy task and the initial cost is going to be a bit high, but if you can successfully implement it, the prize is going to be worth the struggle in the long run.

The added advantage is that the food items grown locally are not just fresh and taste better; they also result in low vegetable costs in the long run.

Restaurant Advertising Trends

Online presence

Increased Online Presence

What is the first thing that you do when you have a doubt?

Well, you’ll probably Google it.

It’s the same with diners as well. Nowadays, almost every diner searches for the restaurant online and decides to dine in based on the online reviews.

A customer might not even notice you if they pass by your restaurant as their eyes are glued to their phone screen. So, if you’d like to grab their attention, deliver content to their phone screen itself.

Some of the steps that can be taken towards it are building a strong online fan base, engaging with your audience, posting pictures of dishes, and starting to accept orders online.

Latest Trends in Food and Beverage Industry

Food workshop


Now, you might be wondering that how is conducting a workshop ever going to help me?

Well, the main motive behind the workshop is to achieve free marketing.

It should be mainly targeted at kids and even adults can take part in that if you decide to do so.

Every parent out there loves to post pictures of their kids doing something creative, and by conducting such a workshop you won’t even have to ask parents to post the pictures online as they’ll do it anyway.

Some workshops that you can conduct are cookie decorating, cupcake making, cooking classes, etc.

All day cafes

Due to rents becoming expensive, owners are looking for locations to share a kitchen and have several different pop-ups.

This has given rise to cafes that transform from a takeout coffee shop in the morning into a counter for lunch, with sit down service right through to a full dining service in the evening.

Chef at home

Experimental food events

Conduct experimental food events, it can be anything like chefs coming into house and cooking for you or teaching you how to cook, etc.

Plan things that are a lot more customised and offer unique experiences around food, rather than the traditional sit-down dinner in house.

Restaurant technology trends

3d printed cuisine

3d Printed Cuisines

If a restaurant waiter asks you what would you like to have printed? You would be probably very confused.

But you should prepare for such an experience as it is already in place at some locations.

The meal creation process begins with the bi-flow focused 3d printer containing the ingredients being guided into place by the printer’s robotic mechanism. The food is then squeezed through a nozzle in a manner that is far more precise that any human could manage. By adding a chef’s artistic flair or other traditionally prepared food, a magnificent dish is ready to be served.

Restaurant touch table

Interactive touch tables

You probably haven’t thought of a restaurant table much more than a place to put your food and elbows. That could soon change with the introduction of interactive touch tables.

Currently being tested in different restaurants, these tables of tomorrow incorporate high-resolution animated displays and advanced touchscreen to create a futuristic dining experience.

Using these touch tables, the customer can browse the restaurant’s entire menu and featured specials. Patrons can also use the table to order in comfort and privacy.

To ensure that customer input is accurately relayed to the staff, these tables can detect the difference between a human touch and a solid object.

While waiting for their cuisines, parents and restless children can play interactive games, catch up on the news, create artwork, or send messages between tables.

The table features shatter proof, waterproof, and heat resistant screens. Some will even let you pay with a credit card or smart device.

restaurant drone

Service Drones

Restaurants are finding a new innovative way to wow their customers. These incredible drones are able to successfully navigate a restaurant’s air space both outside and inside, ferrying trays of food to waiting customers.

Able to avoid obstacles, people, and each other, the propellers are covered to prevent a stray hand or finger from coming into contact.

Fully autonomous, the drones can be easily programmed to ferry food or beverages from the bar or kitchenary to specified location for pickup or delivery by the wait staff. Waiters can also receive the drone right out of the air in plain customer view or the drones can fly the food right to the table.

In the non-autonomous mode, the drones can also be piloted by a staff member for individual customer entertainment. This could soon become commonplace.

Conveyor belt sushi

Conveyor Belt Sushi

Conveyor belt sushi has been around for some time now, but they are slowly catching popularity.

The way it works is air tight transparent containers containing the sushi are placed on the rotating conveyor belt that moves past every table in the restaurant.

Comfortably seated at their table, diners can choose from an endless stream of transparent top bowls or plates containing a plethora of artistically designed sushi creations. The bowls are generally differentiated by colours or design which is done to assign pricing.

The final bill is based on the number and type of consumed sushi.

Cooking and service robots

Cooking and Service Robots

Imagine enjoying food cooked and served to you every day by a five-star chef based on your requirements and that too at the comfort of your home. Sounds almost impossible, right?

A company named Moley Robotics have made it possible by creating a working prototype of a robot that can cook almost 2,000 meals. It is all set to revolutionise the way you cook.

The Moley robotic kitchen is able to cook an entire meal from memory. Once the advanced system records the movements of a human cook while making a meal, the robot can perfectly duplicate the entire process.

This could be a common sight at restaurants everywhere.


To ensure an edge over your competitors, it’d be better if you could modernise your restaurant with some of the latest fads in the restaurant industry.

Have we missed anything? Do let us know about the latest restaurant trends in your area by commenting down below.

We’d love to hear from you!

Restaurant Location Selection: 5 Most Well Guarded Secrets

Restaurant location selection is the most crucial factor when setting up a new restaurant. A perfect location combined with good food and service will help you to outrank your competitors and who wouldn’t want that.

So, what are the most important factors you look up to when searching for a restaurant location? Come up with five, I’ll wait.

Okay, now that you have five factors that matter to you the most. Let’s set out on a journey to find out the best location for your restaurant.

Since I don’t know what all factors you’ve come up with, I’ll just list a few factors that are important.

If yours is listed below, good, otherwise, do let me know by posting it in the comment section down below.

Restaurant location selection


Setting up a restaurant in a location where no one sees it during its initial days is just pouring money down the drain.

Select a location where others notice your restaurant and feel like eating there sometime. 


Make sure that the restaurant location has adequate space for all the equipment needed to run a restaurant. What looks like a huge space might not be enough, so make sure that it isn’t congested.


If you think that you can outrank your competition, then set up your restaurant close to your major competitor. As your competitor spends huge amounts on advertising, you can also benefit from that. It’s just like access to free candy.


If you’re not interested or don’t have the budget to purchase the location, then just take it on a lease, but make sure that you read the entire lease and if you don’t understand anything get help.

After you’re read it, reread it and make sure that there are no minute clauses containing and/or can make the whole difference.

Once you’ve established your restaurant, you can sign a lease for 5-10 years. But if you’re just starting out, then it’s better to sign a one or two-year lease, as even if your restaurant fails your landlord can demand monthly rent if you’re roped in for a longer lease.

Don’t just take your landlord’s word for it or just shake on it. Make him sign the lease.


No one likes to walk after having a heavy meal and if your customers have to walk to get to your restaurant, then they may go somewhere else. So, make sure that the location has adequate parking space and the parking lot is close by.


Now that I have your attention, let’s talk about the curse. I’m not talking about voodoo or anything. Even if it is located near a bustling pedestrian street just research about the place and find out if there were any restaurant nearby that failed. If the answer is yes, then it’s your call, but it’s better to avoid that location instead of knowingly taking a risk.

Ways to Increase Restaurant Sales using Technology

Do you know to use technology to increase restaurant sales? If not, you’ll be left behind and that’s something no one would want.

Technology has already transformed the way we live and is quickly infiltrating every aspect of restaurant operation.

So, let’s take a look at ways in which you can exploit technology to increase your restaurant’s sales.


Ways to Increase restaurant Sales


  • Go digital Taste matters but people are also behind quality and freshness these days. Organic foods are the craze these days so if you could just mention that in your menu it would help bring in more sales.


Grab every opportunity to capture new customers by listing all the relevant information in your menu, which is something hard to achieve using traditional menu cards. So, opt for a digital menu instead which lets you list every detail that you can possibly think of, even the nutritional and allergy information and top it with a compelling image.


  • Go online Set up a website for your restaurant which lets your customers reserve table and order food online. This will not only help you reach people who prefer to eat at home but will also help you increase sales as people usually tend to order food for the entire family instead of just for themselves.


  • Games – Parents are always in a hurry to leave the restaurant as their children keep pestering them or start to cry without any reason. Keeping a few tablets handy containing games and interactive content will keep the children busy and parents relaxed. As a result, they will spend more by ordering appetisers, drinks or desserts.


  • Survey – Even though it is impossible to determine which is the best mobile OS, as everyone has their own personal preferences.


Tweaking your restaurant’s dishes based on the feedback received is something that can be easily achieved.


A tablet-based restaurant management software lets you accept instant feedbacks before the customer even leaves the table which in turn helps you take informed decisions.


  • Social Media – People love to post pictures of dishes online and review eateries. Having a strong online presence by having several positive customer reviews and posting pictures of drool-inducing dishes helps reach potential customers by making them aware of your restaurant’s name and influence their choice.


  • Loyalty Program – Having a loyalty program in place helps you in luring existing customers to come in more often by offering coupons or special discounts specially tailored for them. This can be done manually in the form of an SMS or email, or you can automate it by using a restaurant management software.


If you follow all the above steps, you will have an edge when it comes to capturing spend-happy, food loving customers, and increasing restaurant sales.

5 Easy Steps you can take to Retain Restaurant Staffs

Imagine that your restaurant is growing at a steady rate or is at the brink of success. But what if a star employee decides to leave?

You can manage, right?

But what if more than one employee decides to leave?

That won’t be good for your restaurant.

So, take the following steps to ensure that your staffs stick with your restaurant.

Retain Restaurant Staff


Be a Good Manager

There is a difference between being good and being a jerk.

If you are a business minded person who doesn’t care about their staffs at all, then you are going to regret it in the near future.

As everyone has a breaking point and it’s no different with your staffs. If you continue to act in the same way, your staffs are going to leave.

But don’t lose hope yet. There are some steps that you can take to prevent that.

Offering support, organising a special event, sharing responsibility, and encouraging your staffs are some of the steps that you can take towards it.


Fire Poor Performers

You might me wondering that, “I thought that this article was about retaining staffs, not firing them”.

Well, if the staffs are dragging your restaurant down then it’s better to fire them without hesitation.

Failure in doing so will require your star performers to outperform; the added stress will make them leave soon enough and you’ll be left with the poor performers. As a result, the sales and service will suffer.


Get Rid of Poor Equipment

Making your staffs work with outdated equipment that clearly needs to be replaced or repaired is mental torture.

Your staffs are already going through enough stress and pressure. They will try their best to work with the equipment as long as they can tolerate. But sooner or later, they are going to walk out of the door if you fail to repair/upgrade the equipment.


Train your Staffs

If you want to keep your staffs, you should have a comprehensive training program in place. Read the following guide to achieve that: How to Train Restaurant Staff


Compliment your Staffs

A simple “thank you” or a genuine compliment can go a long way. Stop taking your staffs for granted.

The mistake that most managers/owners make is that they never compliment their staff. But never miss the opportunity to criticise them for their poor performance or mistakes.

The way you treat them is going to reflect on how they treat your customers.

So, change before it’s too late to avoid any kind of regret.