STRATEGIES TO REDUCE EMPLOYEE TURNOVER IN YOUR RESTAURANT

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Nevertheless of geographical size, geographic location, theme, or target clientele, all restaurants have one major concern in common: employee turnover. Aside from inventory turnover, employee turnover are usually one of the largest expenses for a business, but the exact expense of it isn’t always easy to measure and find out. Reducing employee turnover should always be part of your restaurant’s overall cost saving strategy. Finding great restaurant employees can be a time-consuming and costly endeavor. Making every effort to keep your best staff members around for the long haul will give you peace of mind that your business is always in good hands, and frees up more of your time and energy.

Finding the delicate balance between enough staff to cover the dinner rush and keeping your budget in check is not an easy task. Let’s dig into a few ways to cut down on employee turnover.

  • KEEP EYES ON SALES DATA

Look at sales data when you’re scheduling so you can be sure you aren’t overspending on labor during your slow periods. When you connect your point of sale system to your scheduling software, like bill history/report, you’ll get all the data you need in one place. Looking at the last few weeks of data, you’ll get estimates of sales for a given shift, so you can keep your labor cost percentage in check and operate it based on that.

  • HIRE ONLY THE RIGHT FIT

We sound like a siren on this, but it really is one of the most important things to keep in mind when operating a service establishment. Many have the skills, fewer have the attitude. You have to resist the urge to fill available positions with the first semi-acceptable applicant that walks in. Whenever possible, hold out for the right person. A quick hire of the wrong candidate means a quick exit, and you’re back to square one.

Avoid over staffing: A few extra employees per shift may not seem like a major expenditure, but even minimum wage adds up quickly. In addition, too many servers on the floor means everyone takes home less tip money–which can easily deflate morale.

Instruct your managers to Hire smart and quality candidates with:

Experience: Whenever possible, go for experience; they’ll need less training, so they’re on the floor faster and allowing your managers to focus on guests rather than worrying about new employees.

Loyal work histories: You want candidates who will stick so you can invest time and money in training them.

  • EMPOWER THROUGH TRAINING

Veteran or New employees will cost time and money when they are under performing. By improving employee efficiency through training, you can conceivably schedule a leaner staff without sacrificing service.

proper planing: First step toward training is Create a proper plan to train employees. It should cover everything from the initial guest greeting through dropping the check, and will make it easier to eliminate superfluous steps and evaluate individual employee performance.

Cross-train your staff: Train new employees in all areas of the restaurant when they first start, so they develop an understanding of how the restaurant functions as a whole keeping BOH and FOH separate, of course. Not only will this increase overall functionality, staff members will also be better equipped to jump in and assist employees in other positions should the need arise.

Hold regular staff meetings: Holding pre-shift meetings as each set of staff hits the floor is a great way to relay new policies, menu changes, and other important items, leading to fewer mistakes and greater efficiency.

Conduct regular staff reviews: Evaluate your employees’ performances to identify where your team can improve individually and as a whole. Know your priorities, and provide management with a pre-determined reference to ensure that they evaluate the things that will help the team consistently deliver excellent service.

  • PROPER SCHEDULING

Resection your floor chart: Inefficient floor charts could mean restaurants are over staffing just to cover sections that are underused. Examples of this may be: scheduling someone in a particular section from 5-12 pm, when the section doesn’t get busy until 10 pm. Servers could share another section until 10 pm or take on the other area as well.

Review policies: Set clear guidelines as to when employees can clock in, clock out, take breaks, and do side work, and utilize a POS system that logs employee hours to help monitor staff compliance. Scheduling is arguably the most important factor influencing labor costs. While it can be difficult to minimize staffing costs while also maintaining guest expectations, smart scheduling can alleviate some of the more pressing issues.

Automate scheduling: Computer schedulers or online restaurant management systems make schedules mobile, allowing managers to post schedules online and employees to swap or pick up shifts via their computers or mobile phones(with managers reserving final approval). This prevents last-minute staff shortages and other scheduling complications.

Thus we can fairly conclude that, To maintain a well balanced restaurant operation keep a keen insight into the hiring practice and staff desires can reduce your employee turnover, hiring strong team members and give them the training they need to succeed, regularly reviewing operational processes to ensure efficiency and Crafting a thoughtful schedule that takes both guest and staff needs into account.

If you have more suggestions on this topic, please feel free to share with us.

HOW TECHNOLOGY IS REPLACING TRADITIONAL TABLESIDE FOOD ORDERING AND PAYMENT SYSTEM ?

 

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In F&B industry Tableside food ordering and payment is the trending feature of Tablet point-of-sale (POS) system. Modern diners always hunt and discover advanced facility obtainable restaurants for dining. Initiating a tableside ordering and payment solution offers big benefits for everyone involved due to the efficient nature of the product. By giving steward the ability to place orders that are immediately beamed to the kitchen or bars and then to be able to print out and pay the bill tableside, restaurateurs will increase table turns. Faster table turns translate into higher tips for restaurant employees, faster greet time, more attentive service and shorter wait times at the host stand during peak hours.
The smoother flow of tickets to the kitchen results in faster food and beverage service. Handling large parties becomes much easier because the tables in the system can be organized by seat number and checks can be split up more easily. Not only will guests appreciate the accuracy and speed of service but they will also appreciate the additional payment security measures in place. Whenever a guest pays with a credit card, it is swiped through the tableside device never leaving its owner’s sight. Theft occurrences will avoid while upholding PCI (payment card industry) compliances and also shows your customer you are here to stay, and adaptable to provide better hospitality.
Incorporating tableside ordering and payment technology into your restaurant can actually make your employees and business more efficient while simultaneously boosting customer satisfaction levels. It is secure, easy to use and innovative. Best of all, you just might find that your happy customers are more likely to return. Main advantages of Tableside food ordering and payement system over normal pos system are,

  • Reduced mistakes without handwritten notes

Instead of handwritten notes, stewards enter orders directly on Apple iOS or Android smartphone or tablet, and the orders are wirelessly transmitted to the kitchen. No orders are lost, and the risk for mistakes is significantly reduced.

  • Speedy service

When customer is ready to pay, POS generates the check directly from the order and card payments are processed right at the table and the receipt can be emailed or printed. Otherwise we can choose e-wallets like paypal, mobile wallet, crossover wallet apps, cryptocurrency credit cards, Digital currency wallet etc.. to make payment more secure and faster. It allows fewer steward to handle more customers and checks can be settled faster. customers appreciate prompter service and tables can be turned faster.

  • Statistical analysis

Web-based analytics provides real-time insight to the business performance and can be accessed from a mobile device. Track sales, inventory, and taxes for one or several locations.

  • Easy to handle customers

New customer profiles can be added and existing profiles can be edited directly on the mobile device. Email addresses can be collected for marketing purposes.

  • Hike in revenues

Increased speed and efficiency of service leads to hike in revenues, enabling the restaurant to service more guests. Not only will customers enjoy being in control of their ordering and paying experiences at your restaurant, which will increase repeat visits as well as recommend to others. Restaurants with table ordering technology can also expect customers to spend about 5% more by ordering more items and saying yes to upsells, another way to increase revenue.
If you have more suggestions on this topic, please feel free to share with us.

IMPACT OF SOCIAL MEDIA ON RESTAURANT BUSINESS

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In Today world! Most successful businesses have a persistent presence on social media’s. social media Marketing has always been an extremely powerful way of promoting the restaurant business and a shortcut to keep a good relation with customers and public. If your restaurant business is not incorporated with social media, there might be a chance of collapsing your business in the future. Creating social media accounts like Facebook, LinkedIn, Instagram or Twitter for your e-commerce business can build trustworthy relation with the people who don’t know personally and also restaurateurs can integrate restaurant management system to order food online and review. As an entrepreneur, you are responsible for the conception, development and implementation of the social media platform. You should use the platform to engage your customers and build the organization trust.

Social media sites will link restaurateurs to a professional network, provide you with useful resources and help to drive traffic to your site. Consequently, helps the restaurant business to increase sales. You always have to keep your eyes and ears on high alert for trends that will benefit your business and customer feedback. In addition to building brand trust, you also need to make sure that the website of your company is up to date. There is absolutely no excuse for ignoring your site. It is vital that you make sure that your social media presence reflects what your business is about and the customers’ expectations.

  • You become more trustworthy to people who do not know you

This ensures that you are not a “fly by night operation”. You will see an increase in your website conversion rates as the customers you are targeting are reassured by the presence of a regularly updated on social media accounts like Twitter, Facebook, Pinterest, Instagram etc. It also shows that you are professional, have a certain level of authority as you know what you are talking about and clearly displays that you are “open for business”.

  • Brand reach and repeat exposure

When you are using a platform that your audience is using, it means that this would be the very best place to position your brand and your ideal clients are in an environment that they are comfortable in. Having social, non-promotional messages that do not sell your product, this is your opportunity to get your brand under their noses without being pushy.

  • Getting ahead of your competitor

 If your competitor is using any social media, you should create an account on that and try to engage more than your competitor. However, on a recent study of NRA, most businesses in the food industry, particularly manufacturers, importers and wholesalers, are not doing a good job of embracing social media, so this is your chance to race ahead. Your potential customers or clients are engaging in social media personally, whether you like it or not. They will visit your website and they expect to find a social media presence or may judge you if there isn’t one, if they find one that hasn’t been updated for weeks or months, it’s a negative mark for your business.

  • Grow your marketing power

As your followers grow, so does your marketing power. The potential of your social media campaign to appear in Google results are all that you are interested in.

  • Rating meets revenue

Online rating through social media can seriously influence a restaurant’s revenues. Reviews through social media as comments, likes and shares can  Improve the star rating correlated to an increase in revenue. Through this reviews you can self-evaluate your restaurant strength and weakness. If you are getting more complaints than compliments, then there is something wrong with your product, or even your service, and the way you’re marketing. You need to react to that problem to prevent future problems down the road. Social media is a good platform for evaluation and improve your restaurant services.

BOOST YOUR RESTAURANT BUSINESS THROUGH FOOD ORDERING APPLICATIONS

Hand holding mobile with Order food online with blur restaurant background, food online business concept.Leave space for adding your text.

Almost each and every restaurateurs dream is his/her restaurant established to offer customers a highly satisfying and a convenient experience. Over the last few years various sectors, including the food and restaurant business have utilized information technology solutions like restaurant management software to enhance their overall performance, efficiency, quality, and customer satisfaction. Customers seem to have developed a fascinating image as far as technological integration is concerned. It has made things easier for them to get done with menu viewing and ordering activities. Information technology has not only helped the restaurant businesses’ owners to improve the quality of customer services, but it has also enabled them to go beyond their limitations in reshaping their businesses. One of the main reason behind the reshaping and success of restaurant business is Food Ordering App.

Food Ordering App is a tool for all people, through that one can choose a nearby restaurant, get to know the menu (along with the cost), can go through the reviews, ratings and recommendations by other customers and can finally place an order to the restaurant. The set of food items will be delivered at his door steps for which he pays through his choice of payment mode- COD, credit card, debit cards, pay pal etc.  Now a days, as per restaurant business studies 70% of food ordering occur with the help of food ordering apps, in that 30% are take away orders. Main attraction towards this Food Ordering App are discount sale and benefits during occasional special offer. To put it in a nut shellFood Ordering App and the delivery service is a rising concept in this technological and digital world.

        MERITS

  • You get payments directly in your account.
  • You have an assured market which is never going to decrease.
  • With social media you can always keep your customers engaged and get free marketing.
  • You can accept orders 24/7
  • Online inventory and menu is more easy to manage.
  • Lesser mistakes in orderings.
  • it’s more easy and less time-consuming and cost effective to start online business as compared to a brick and mortar business.

 

 

HOW CAN YOU GAIN MORE FROM RESTAURANT BUSINESS WITH LESS INVESTMENT?

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I have a single solution for this question- CLOUD KITCHENS, These “cloud kitchens” will dispense a place to prepare food for incoming orders and delivers food to the customers’ doorstep, with no dine in facilities. you could only order the food from these kitchens through apps and restaurant management systems. The rise in these innovative startups, along with increased personal chefs, catering, box delivery, pop up kitchen and food events may make the demand for commercial kitchen space the rate limiting step to continue the trends.

finalzCloud kitchen restaurants focus on maximizing the number of orders per day, by focusing on mass production of food and minimizing the overall production and packaging time. Restaurants are now also looking to automate the preliminary aspects of food production to cut down time. This would be achieved by adopting the Hub and Spokes model. Food is prepared preliminary at the main kitchen, called the Hub and then delivered to the spokes or the food outlets, where the remaining cooking is done. Through this method we can gain more than normal restaurants with less investment of money and space. So Cloud computing has proved a boon not only for the IT industry but also for businesses operating in food and hospitality industry.

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INFLUENCE OF IoT IN HOSPITALITY

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Hospitality use of Internet of Things technology can already be seen in Disney’s MagicBands, amusement parks and guest room control systems, but that’s just the tip of the iceberg. IoT will expand to enhance both guest experience and operations efficiency in everything from deploying staff where guests are congregating to preventing equipment breakdowns. On exhibit at CES this year, for example, was a sensor that measured UV risk at its specific location and advised when to reapply sun screen; imagine this sensor embedded into a hotel’s pool chair, sensors will measure UV intensity and turn on buzzer to provide sun screen or automatically provide sun screen. This kind of adaptation we properly include in our hospitality system bring great change in restaurant business.

Main reason behind the failure of most of the restaurant management system is negligence or illiteracy to bring latest trends in hospitality. Diners have many demands, and to be successful in the business restaurateurs need to be able to meet those demands, giving at the same time a flawless dining experience no matter if it is rush hour. With the help of an efficient restaurant management software we can meet the needs of diners. The latest technology restaurant system, with their high levels of agility and flexibility, will serve as a cornerstone for successful future restaurant in creating competitive precedence.

TIME TO RETHINK AND MOVE WITH ROBOTS

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The restaurant hostess of the future may be visiting tables via “Tele -presence robot” like the Beam, which can walk and talk, but has no hands. But it will be a boon to modern restaurant management system and a worthwhile to sleek interaction. paramount features of this robot is  voice-activated, cylindrical computer, like Amazon Echo’s Alexis, could sit on a tabletop and give advice about wine pairings or the day’s specials. It would be like serving and dining with others from the movie “2001: A Space Odyssey” but optimistically without the malevolent streak.

These and other innovations exist now and could change the face of the hospitality industry in the future as restaurants increasingly become technology companies. Globally, it is estimated that 1.3 million Industrial robots are arriving in factories by 2018. The international market value for robotic system estimated around 32 billion US dollars and the automotive division itself increased their robots by 43% in one year, from 2013-2014.  Now is the time to get your foot in the automation door.

You will be soon able to order food through Facebook

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Ordering foods through Facebook  may be the biggest technology leap coming in the next year, as nearly 100 percent of restaurant owners say they plan to have a Facebook presence by next year. Companies specializing in Facebook payment integration for restaurants such as CHOWNOW and NETWAITER are helping chains to get their ordering on to the popular platform. This is a fairly low cost add on to make, and it has the potential to grow sales, which always gets a attention towards restaurants. For instance, top ranking restaurants saw a 10 percent sales bump after implementing Facebook ordering, trade magazine Fast Casual recently reported about this latest technology in restaurant management.

Social media is already being effectively used in restaurants to assess and hire employees, forecast sales, manage schedules, and increase productivity. Yet those existing technologies will soon merge with new advancements and systems, and a new generation of food service workers will drive the modernization of restaurant management. Let’s hope, Integration of  restaurant management with social media will be a great challenge to existing technology. In future they will change the way we think about and manage restaurant workforces.

How online reviews effect your restaurant’s business ?

One sign that a restaurant review is a fake is if it gives a very high or very low rating without many specifics.

It is something every restaurateur and hotel owner knows: good reviews boost takings while terrible ones can close you down. And, in an age when everyone can be an online critic, ratings have never been more important. But until now no one could be sure just how important the online star ratings system employed by different sites  be for a business’s fortunes.

“The findings of a recent study demonstrate that the zsocial media sites and forums may not generate the financial returns for which investors yearn – they play an increasingly important role in how consumers judge the quality of goods and services. After all, restaurants that get good reviews are those that appeal to consumers and they would probably do well even in the absence of any reviews .

We are listing  5 Reasons why Online Reviews Matter for Your Rrestaurant Business

1) Consumers trust reviews and opinions posted online.

“I read it on the Internet, so it must be true” – We laugh at that statement, but the internet is full of opinions. One of the most popular review sites has 207 million visits each month. This includes people looking for and sharing opinions of businesses like yours. So one in each six consumers are reading up both positive and negative, before ever having met you or stepped foot in your restaurant. What is being said about your business should matter to you because it matters to everyone else

2) As a personal recommendation consumers trust’s online reviews

Majority of consumers trust the opinions of strangers on the Internet as much as their own friends. While an online review coming from an anonymous user, a review that lacks detailed information or one that doesn’t seem genuine won’t fall into this category, online reviews can be thoughtful, thorough and personal, much like an exchange between friends.

3) Bad experiences are easily shared than good ones.

Sharing a bad customer experience online is an easy way to release frustration. It just feels good to tell other people when you’ve been wronged. Sometimes even more importantly, to a reviewer, is the idea that a bad review might save someone else from having a similar experience! .What we can take away from this fact is that it is important for you to proactively ask happy customers to leave online reviews too. A bad review is bound to happen at some point, but wouldn’t it look nicer surrounded by a whole bunch of good ones?

4) Make an effort to turn a negative review into a positive review

Negative reviews are influencing the opinions of potential customers, but they don’t have to be a permanent black mark on your digital record.When a consumer review a negative feedback about your restaurant, you have an opportunity to excel at customer service. Make an effort to reply an apology and a gesture of goodwill like a discounted fee ,free meal etc . Because what’s better than letting off some steam about a bad experience? . With a little customer-service  MAGIC a negative experience turns into a positive one with online proof!

5) Positive reviews make them trust your restaurant  more.

Reading a multitude of positive reviews provides a potential customer with a sense that your reaturant can be trusted. The idea is that all who had visited the restauranrt with positive reviews  had a great experience, so I probably will too.

So have you taken a look? How do your online reviews tally up? Are people saying good or bad things about your restaurant ? Or, are people not saying anything at all?

As the world exists today, you have to care about online reviews. Positive reviews can help bring in customers, negative reviews can turn people away and not having any online review presence can cause someone to feel like doing business with you would be a gamble.

In short, people are forming opinions about your restaurant based on what other people are saying, long before you even get the chance to meet them, so it’s your job to take an active interest and convert your online audience into new customers.

Restaurant Trends to Watch Out For in 2017

2016 has been a rough year for many restaurants and a good one for some. To stay ahead and to make the most out of 2017, keep an eye out for the following restaurant trends:

Restaurant trends 2017

Dining Out Trends

Restaurant Garden

Organic food

Because of the growing reports of pesticides and artificial colours being used in food items, people are becoming more health conscious.

Almost everyone is behind organic food items these days, and if your restaurant happens to have a garden it will not only bring in more customers but will also result in free marketing and popularity.

Going organic is not an easy task and the initial cost is going to be a bit high, but if you can successfully implement it, the prize is going to be worth the struggle in the long run.

The added advantage is that the food items grown locally are not just fresh and taste better; they also result in low vegetable costs in the long run.

Restaurant Advertising Trends

Online presence

Increased Online Presence

What is the first thing that you do when you have a doubt?

Well, you’ll probably Google it.

It’s the same with diners as well. Nowadays, almost every diner searches for the restaurant online and decides to dine in based on the online reviews.

A customer might not even notice you if they pass by your restaurant as their eyes are glued to their phone screen. So, if you’d like to grab their attention, deliver content to their phone screen itself.

Some of the steps that can be taken towards it are building a strong online fan base, engaging with your audience, posting pictures of dishes, and starting to accept orders online.

Latest Trends in Food and Beverage Industry

Food workshop

Workshops

Now, you might be wondering that how is conducting a workshop ever going to help me?

Well, the main motive behind the workshop is to achieve free marketing.

It should be mainly targeted at kids and even adults can take part in that if you decide to do so.

Every parent out there loves to post pictures of their kids doing something creative, and by conducting such a workshop you won’t even have to ask parents to post the pictures online as they’ll do it anyway.

Some workshops that you can conduct are cookie decorating, cupcake making, cooking classes, etc.

All day cafes

Due to rents becoming expensive, owners are looking for locations to share a kitchen and have several different pop-ups.

This has given rise to cafes that transform from a takeout coffee shop in the morning into a counter for lunch, with sit down service right through to a full dining service in the evening.

Chef at home

Experimental food events

Conduct experimental food events, it can be anything like chefs coming into house and cooking for you or teaching you how to cook, etc.

Plan things that are a lot more customised and offer unique experiences around food, rather than the traditional sit-down dinner in house.

Restaurant technology trends

3d printed cuisine

3d Printed Cuisines

If a restaurant waiter asks you what would you like to have printed? You would be probably very confused.

But you should prepare for such an experience as it is already in place at some locations.

The meal creation process begins with the bi-flow focused 3d printer containing the ingredients being guided into place by the printer’s robotic mechanism. The food is then squeezed through a nozzle in a manner that is far more precise that any human could manage. By adding a chef’s artistic flair or other traditionally prepared food, a magnificent dish is ready to be served.

Restaurant touch table

Interactive touch tables

You probably haven’t thought of a restaurant table much more than a place to put your food and elbows. That could soon change with the introduction of interactive touch tables.

Currently being tested in different restaurants, these tables of tomorrow incorporate high-resolution animated displays and advanced touchscreen to create a futuristic dining experience.

Using these touch tables, the customer can browse the restaurant’s entire menu and featured specials. Patrons can also use the table to order in comfort and privacy.

To ensure that customer input is accurately relayed to the staff, these tables can detect the difference between a human touch and a solid object.

While waiting for their cuisines, parents and restless children can play interactive games, catch up on the news, create artwork, or send messages between tables.

The table features shatter proof, waterproof, and heat resistant screens. Some will even let you pay with a credit card or smart device.

restaurant drone

Service Drones

Restaurants are finding a new innovative way to wow their customers. These incredible drones are able to successfully navigate a restaurant’s air space both outside and inside, ferrying trays of food to waiting customers.

Able to avoid obstacles, people, and each other, the propellers are covered to prevent a stray hand or finger from coming into contact.

Fully autonomous, the drones can be easily programmed to ferry food or beverages from the bar or kitchenary to specified location for pickup or delivery by the wait staff. Waiters can also receive the drone right out of the air in plain customer view or the drones can fly the food right to the table.

In the non-autonomous mode, the drones can also be piloted by a staff member for individual customer entertainment. This could soon become commonplace.

Conveyor belt sushi

Conveyor Belt Sushi

Conveyor belt sushi has been around for some time now, but they are slowly catching popularity.

The way it works is air tight transparent containers containing the sushi are placed on the rotating conveyor belt that moves past every table in the restaurant.

Comfortably seated at their table, diners can choose from an endless stream of transparent top bowls or plates containing a plethora of artistically designed sushi creations. The bowls are generally differentiated by colours or design which is done to assign pricing.

The final bill is based on the number and type of consumed sushi.

Cooking and service robots

Cooking and Service Robots

Imagine enjoying food cooked and served to you every day by a five-star chef based on your requirements and that too at the comfort of your home. Sounds almost impossible, right?

A company named Moley Robotics have made it possible by creating a working prototype of a robot that can cook almost 2,000 meals. It is all set to revolutionise the way you cook.

The Moley robotic kitchen is able to cook an entire meal from memory. Once the advanced system records the movements of a human cook while making a meal, the robot can perfectly duplicate the entire process.

This could be a common sight at restaurants everywhere.

Conclusion

To ensure an edge over your competitors, it’d be better if you could modernise your restaurant with some of the latest fads in the restaurant industry.

Have we missed anything? Do let us know about the latest restaurant trends in your area by commenting down below.

We’d love to hear from you!