Restaurant Reopening post pandemic – Things to Consider

restaurant reopening

Restaurant and food service business is the largest business chain that connects to the customers on daily basis. Covid 19 pandemic situation has impacted the industry, more than anything. As the saying goes, there’s light after the tunnel. Slowly, but surely food service business is set for a renaissance. Obviously, things won’t be same as before the pandemic havoc. In result, the whole of Food industry would undergo an evolution. We have to be ready and running, straight away.

With the reopening is around the corner, there are some vital aspects to be covered. As we all know, Safety measures has to be tightened more than ever. But, is that it? No. The reopening of the restaurants would be practically, a start over from ground level. We may not be sure about the financial situation and market post-pandemic. We may not see free flowing audience, as there may be concerns and doubts over the cloud. The Restaurateurs must be able to ensure safety and emphasize on hygiene more than anything. Restaurants may be the initial gathering public domain during post pandemic era.

Obviously, Financial Planning is essential in the initial phase. The lock down has caused huge impact on the financial management. The cash flow may not be liberal. Restaurateurs may have been squeezed and reluctant to spend as they usually does. At the same time, it’s time for transformation and modernization. So, it’s crucial to manage finances more strategically. The pipeline has to be cleaned, before the funds are to be invested. The necessary expenses and luxury add-ons has to be differentiated and managed.

Right Survival and sustainable strategy has to be identified and implemented. Since each and every food outlets are opening at a single stretch, every restaurateur would try to market at full swing. Unique survival strategy would stand out from the market. Sustaining in the current market is difficult than ever. But it’s crucial to keep motivated and stick to the basic, without fail.

Modernization and Transformation is the next step to be taken care of. The mode of operations would change drastically. The restaurant should insist more on employ and safety. As we touched earlier on, reviving their confidence is part of regenerating business demand. Restaurant setup has to be transformed implying social distancing and safety. Restaurants must let the customers- that they care about their health and hygiene.

Greet them with basic safety measures and protocols that would create an impression on your preparation. Dining has to be arranged in such a way that minimum contact is possible. The authorities have issued rules and regulations such as avoiding Printed menus, that usually used by visiting customers. One unique transformation to be applied is switching to Digital or E Menu. Leading tech solutions have come up with great ideas and applications to tackle the situation. (Check here for more details.)

Since these are first phase of reopening, restaurants should prepare healthy and local food- on the safer side. There are two sides of this- one set of customers may be looking to satisfy their fantasy appetite. The others would be regular customers. It is advisable to have a shorter menu, in the initial phase. The cutlery, plates and bowls has to be sterilized properly and ensure customers the safety. There may be a chance of restaurateurs going for disposable plates and glasses as a gesture of transparency. But we should keep in mind that, we have been trying to expel and minimize plastic from our kitchen and stores for a while now. We shouldn’t make those efforts in vain.

General trend during lock down indicates that the customers prefer home delivery and take away (as it was only possible). People would appreciate if the favorite restaurant provide them the delivery also. Many restaurants have added Delivery to their operations.

Going forward, Delivery might be the most revenue generating mode of sales. So, it’s necessary for the restaurants to have home delivery module, App or Live menu available at customer’s hands. Food aggregators also bounce to this opportunity to associate with more restaurants. Custom Food delivery applications are available in the current market. Even with delivery at home, must ensure social distancing and safety in delivery. The manner in which riders deliver is how customers realize your commitment. Safety measures has to be provided to the rider also. Home delivery is also a silent marketing with greater exposure.

Having touched on many aspects, the first phase after lock down must be tricky. The emphasis should not be on profit or revenue, as it would take a bit to accumulate.  This is the stepping stone to a brand new era and it’s all about survival and sustainability.
Let’s work together in the right spirit to revive the industry and be part of the evolving culture and towards success.

QR code menu in restaurants

expodine Qr code


Restaurant, hotel and beverages field is evolving constantly. Restaurateurs are looking for creative and innovative ideas to engage customers into the business. Theme restaurants are one way customers are induced, other than the food factor.

Technology has already set its footprint on restaurant experience. The customers have an eye on service, ambience and other add-ons as a factor for rating a restaurant experience. Modern, quick service and Tech savvy tools add attractive indices.  Tablet based ordering has already become an imperative tool in this modern era. Leading software developing companies has come up with excellent innovations that benefit the restaurateurs and customers alike.

Online Menu has its fair share of its revolution in the industry. The traditional Menu was all about aesthetic Menu card on the table with fancy images and names. Even though this provides a tactile experience to the customer, E- Menu provides more advanced features and attributes to the menu.
The digital encompassing is more appealing to the modern generation. The items in the menu can be searched, categorized and viewed specifically.

E menu and Online Menu are different in their merits. E Menu Online menu provides the customers with the luxury of getting the complete menu from anywhere around, once the link is available. QR codes are used to present this link more sophistically and conveniently to the customers.

But why QR code?
The advantages of QR code are innumerable. The most important facility is to encompass unlimited content to a small space where it’s not that messy. The Qr code can be used to be redirected to a particular website, review sections or interactive menu -just by scanning.
People always liked multimedia content to be engaged and can be linked to image galleries, documents. In the case of restaurant menu, Qr codes can be used to link recipe of the dishes.

Dynamic QR
Since QR code is a bridge or a link to a dynamic subject, the marketing or printed code can remained same.But the content can be updated. Hence saves printing charges.

Qr codes can be embedded in colorful and attractive designs. In this way, the space used up can be compromised. A customized qr code with brand logo and colors gives more appeal to the viewer.

How Customers are benefited?

Easy for customers to get the complete menu and plan the meal. Customer doesn’t have to ask the steward about the dish, the complete description and price of the dish are mentioned along.
Some of the leading restaurant POS software and E Menu provides recipe details, that give more idea about what the customer is getting.

Expodine is among the industry’s big player to supply tech savvy and innovative solutions to restaurants, F&B business outlets.
Check their demo now.

Why Food Safety Management System (FSMS) is imperative for Restaurants!

Why Food Safety Management System (FSMS) is imperative for Restaurants

 If you are in the food business, then you must be undoubtedly Familiar with FSSAI food license and FSSAI License Renewal. FSSAI is known as the Food Safety and Standards Authority of India. The FSSAI food Registration is mandatory for all the food business operators across India to start a food business. 

As people become more and more aware of the importance of health and wellness, information related to ingredients, nutritional value, and food safety plays a huge role. Restaurants need to continually ensure customers’ health and overall well-being are being taken care of at their restaurant and not be at risk.

With upgrades made in the food industry now and then, it has become increasingly important to invest in a sound Food Safety Management System. Food safety management is a set of standards that any restaurant operations will have to meet. Its primary objective is to make sure that the food or beverages provided for consumption are safe and that they do not pose any risk to consumers’ health. 

Food Safety and Standards Authority of India (FSSAI) is the prime food authority in India. Established by the Ministry of Health and Family Welfare, it is responsible for food safety in India.

A Food Safety Management System (FSMS) is not only an assisting tool to make sure safe practices are followed within your business but a legal obligation too.

An organisation that owns a certification for Food Safety Management System affirms that they have implied appropriate Food Safety Management Systems to their process and abide by the Food Safety Policy and requirements prescribed under ISO 22000. Getting a food license will help the food operator to successfully run the business for a particular period that is up to the validity of the FSSAI license, which can be extended from 1 to 5 years.

The FSSAI Act clearly states that every food business operator in India needs to have a valid FSSAI registration if they’re involved in any food production or distribution-related processes. Even a petty food business operator who operates on a small scale needs to acquire this license.  In case if the applicant has not applied for the License Renewal or has run out the due date, the permit will be considered as expired, and the business operator will not allow continuing the food activities as well. Hence, it is advisable to apply for the renewal of the Food License Process before time.

ISO 22000 has been developed as an international solution for improving food safety. Rather than applying good manufacturing practices, HACCP, and ISO 9001:2000 separately, ISO 22000:2005 is implemented to observe the synergetic effect and to ensure food safety in the food supply chain. ISO 22000, also known as Food Safety Management System (FSMS), is an international auditable standard. Standard ensures a safe food supply throughout the chain and provides a framework of the internationally harmonized system for the global approach. 

A well organised Food Safety Management System can help immensely to make your restaurant business successful. That is safer the food better the business. All food business operators are required to hold appropriate written food safety and hygiene regulations. An FSMS is a logical method for scheming food safety hazards within a food business to make sure that food is safe to eat.

How Food Culture Is Evolved..

Food culture evolution

Food Culture has been evolved drastically over the past decade. The restaurant Community has been trying to predict and move ahead of the everlasting evolution. So, What is the next big thing in food industry ?

Healthier and Organic Food

People are increasingly bothered about what they eat. An upcoming trend has been figured out that the users are looking at farm raised or organic food items. People became more aware of the health hazards that can be caused by junk or unhealthy food. Understanding the drift in thought, The restaurateurs are sworn to compete each other for providing the best and healthier food at best price.

Open Concept Design

The most important aspect between customer and restaurateur is to build Trust and Transparency. Restaurateurs are trying to improve the relation by embracing open-kitchen concept. By letting the customers to see; how the dish is prepared- shows them transparency. This also pulls eaters to the restaurant by making curious about cooking procedures.

The customers have to a culture that they have to be part of the complete food making experience rather than sitting at table and satisfying with whatever is delivered.

Kid’s Menu

Kid’s health has been a global concern over years. The food culture of kid’s has been ringing bells for parents. Restaurateurs have focused on Kid’s Menu to tackle the unhealthy food habits of kids by providing attractive and healthy items in the menu.

Zero Waste Movement

We have already discussed this in the earlier post, about the significance of Zero Waste Movement.

The movement has been widely accepted with both hands by the younger generation in the industry. People have become more aware of the problems caused, because of food wastage. The Zero waste movement has been supported by establishment with eco-friendly motives. This starts with avoiding the purchase of food products with excessive and wasteful packaging, which also saves cost of food making.  

Menu Options for Take Out and delivery

Even though table-based restauranting hasn’t been gloomed, the take away purchases have always on the rise. Restaurants now focus on enhancing the take away experience better- as this generates more loyal customers.

ZERO WASTE RESTAURANT

Foodservice industry owners are looking for ways to stand out from the competition. But Competitors are offering the same high standard, comfort, location, customer service, and quality. One way to stand out from the competition is to move towards zero waste. It sounds big, but you can do it in simple steps and over time, rather than through a big cultural shift in your business. 

By adopting a zero-waste kitchen, the foodservice industry can significantly reduce this unnecessary trash. This not only reduces the amount of waste going to landfills but can also save the restaurant’s money. 

Moving to zero waste will show the public you not only care about the impact of your hotel, but your business have corporate social responsibility. And it will put you in the lead among your competitors. 

There are several restaurants that achieve zero waste status in a number of ways these include: 

  1. Local foraging, ethical suppliers, composting and reusable food containers.
  2.  Any food waste from the kitchen is recorded and steps are put in place to avoid it happening again. Frequently uneaten dishes are noted down and either altered or removed. 
  3. Some restaurants prove that not only zero-waste dining possible but zero waste drinking is too. Nothing is wasted and each ingredient is ethically sourced. 
  4. Restaurants in Scotland are even offering food containers to consumers with leftover food on their plates. This also helps remove any awkwardness people might feel asking for one.
  5.  Some use quality, fresh and healthy ingredients with nothing thrown away.
  6.  Some establishments are choosing to create a zero-waste kitchen by dropping disposables and coming up with innovative ways to use all parts of their food.

How to become a zero-waste restaurant   

  1. An important first step is to check your current waste generation to figure out the sources, types, and volumes of trash being generated in your business.
  2. Set Specific Waste Reduction Goals
  3. Engage Employees in Zero Waste Management Team 
  4. Recycle, Buy Recycled and use Natural Content
  5. Reduce your use by giving Offer to customers a discount if they bring their own mugs, containers, etc. 
  6. Set up a rendering service for your grease waste, fat or used cooking oil.
  7.  Assess your restaurant’s packaging practices to see if you can reduce or replace your current takeout products. 
  8. Keep customers informed about the implementation of any new zero waste policy and Get feedback from them.
  9. Place signs around the store, letting customers know how they can help in your effort to go “Zero Waste.” 
  10. Suggest donating surplus food to a community meal service or directly to those in need. Acts of kindness can knock the dead.

Change doesn’t happen in an instant, but by taking many small steps, restaurants can achieve the fundamental goal: a zero-waste operation. It’s good for the environment, good for mankind and ultimately, good for the bottom-line.

Food truck; Restaurant On wheels

foodtruck

What is a food truck?

Typically, Food truck is a truck / van that serve food. With scooped out inside altered into a kitchen, Food truck has huge attractive features that serves more than just food. Food trucks are built on the idea “why go to restaurant, when the restaurant can come to you?”  Partially, the idea is well placed. But, still you might go to the food truck at parking. Let’s see what the buzz factors about the food truck are.

Food truck can be different working methods; that serves ice creams or packed food items of a particular brand.
Or some may have live kitchen that cooks from the scratch.

As all startups, food truck also got some blanks to fills, one must make decisions regarding the choice of cuisine, location for the restaurant, how and where to hire staff members from, decor, and many, many more
Similar to conventional restaurants, food truck has got all the legal formalities to be met, if not more. So frankly, Food truck has more challenges than running sit-down restaurants. If you think food truck may yield quicker and easier profit, then you might be wrong. Creating a pool of mobile customers isn’t easy as in a particular fixed location.

So what are the advantages of Food truck?

Well, the innovative idea has certainly got an edge, but may depend on the working strategy implied.

Less Risky expenses

Obviously, you might need to reduce the expenses and thereby the risk factor. Food truck has got its own expenses, but relatively saves huge sum on rents for sit-down restaurants.

Popularity

The moving restaurant on roads induces more fan base than conventional restaurants. People may notice the vehicle concept and thereby creating a buzz in the town. And more towns the food truck covers, the more possible customers get to know.

Lower Working Cost:

Since, the food truck is smaller in size, the operational and overhead cost also tends to be minimal. This can be used for further business expansion in future.

Flexible location:

   The reach of food truck grows with each relocation. Flexible and attractive locations may yield more people to get surrounded with proper add-ons and attractions to the food truck.

Ghost – Cloud restaurants The new evolution in restaurant industry

ghost restaurant

Don’t get fooled by the name, Ghost restaurants are not those which scares, it’s what actually cares. Ghost restaurant also known as delivery-only restaurantonline-only restaurant or dark kitchen is a food service business that serves customers exclusively through phone orders or online food ordering.
The  emergence of online food delivery service  has led to the extension of Ghost platform in the restaurant industry.

Although,this might not provide the complete restaurant experience. But very much effective and more profitable than traditional restaurant system.
Wondering how ? Here it is.

But before that there are certain evolutionary terms in the restaurant industry to be mentioned.

• Delivery kitchen

• Cloud kitchen


Delivery kitchen is typically restaurants with no dine in space or operates without entertaining customers directly. It thrives on online ordering in third party applications or home delivery orders through calls.
Cloud kitchens have only subtle difference from Delivery kitchen, as the latter operates in a single brand name. Whereas, cloud kitchen operates with integrating different brands or restaurants operating in a single outlet. For better understanding, it is always preferred to have chinese food from chinese restaurant and pasta,pizza etc from Italian restaurants. Cloud kitchen facilitates to market these different categories of food in different brand names and prepare at the same kitchen.

Ghost kitchens are delivery/cloud kitchens which are virtually located in different destinations but operate on a hub and spokes model. This means that there is one central kitchen where the food is prepared and delivered to the subsidiary kitchen. These subsidiary kitchens are located in different areas. When a customer orders, he is rerouted to the nearest virtual kitchen from where the food prepared in the central kitchen is delivered.

Interested to know more on the topic? Stay connected with us. We’ll get back to you soon.

Why POS is necessary?

Expodine-POS-Restaurant-management-system

Point of sale (POS) is a house hold name in the retail and restaurant industry. The automated system has had a revolution in the industry. Cash Flow, food inventory, Billing and Sales can be tracked with ease. Conventional bookkeeping is simplified enormously. A Good POS adds huge value to the restaurant or related retail industry.

Benefits

POS system acts a gateway where every single transaction is recorded and analyzed. Since many POS systems are integrated with card and other payment methods, the payments are more secured. POS gives a premium value to the billing mechanism and to the outlet as well.

POS provides numerous advantages and updation to the existing manual mechanism. The communication from ordering staff to the kitchen has been simplified and made clearer. The order from the table has been sent to the printer of kitchen directly. The distance is reduced and the chef instantly receives order by KOT. The overhead of running errands of the waiter and lack of clarity in conveying orders are minimized.

Mobile POS integrated systems lean another step ahead by taking orders by tablets and mobile devices.
Fast and Smooth functioning up level the customer service rating and reviews from the customer part.

POS over Book keeping

Since every transactions and workflow is done and stored digitally, a lot of money is saved on conventional book keeping. Along with the billing, POS can keep a tab on Profit & Loss statements, and also on Sales tax. A well-managed POS helps to create payrolls.

Which POS to choose?

Expodine have been one of the lead runners in the POS system with over 5 years of experience, powered by Explore IT Solutions. And with “happy customers” network all over the globe, Explore IT Solutions tries to blend technology with dining to enhance the experience of restauranting.

Keys For Sustainable Restaurant Success

key for restaurant success

A good business runner is the one who improves the leadership skills to develop a better working environment. For that various aspects has to be considered for the sustainable .

As a Business

A Restaurant is not always all about the drinks and dishes. For a successful restaurant, understanding it as a business is very crucial. You might have the best quality and tasty food served in the town but if not marketed accordingly, it becomes ineffectual.  Establishing the business into a “Brand” is the most hectic task. Along with the brand comes the promotion, reach to greater radius, loyal customers etc. This enables the owner to charge higher price for the service along with the product.

The Culture

The Ethics and culture is very important for the restaurant to be differentiated among others. The food items served may be same. But to be unique in the industry, the presentation, ambience, service quality etc. has to be top notch and out of the box.

Employees

Employees are the greatest asset of the business. The customer experience is enhanced by the service delivered and staff hospitality. The staffs treat the customers how they’ve been treated, so basically the owner has to treat the staffs as the vital customer. The slightest gestures of the employees can influence guest experience and there by customer loyalty.

The System

The overall concept and ambience of the restaurant do give an impression to the customers. But from the management point of view, the system which the business evolves is also decisive. The efficiency of the POS hugely impacts the performance of the restaurant.  Expodine is one among the restaurant management POS that increment the overall productivity of the business. The easiness and competence of Expodine curtails the overhead of the restaurant owner immensely.

How to Optimize your Restaurant Management

restaurant management system

Restaurants are handling a high amount of cash and credit card transactions.  So your restaurant management system should make easy tracking all business sales data. A good restaurant management system is one that provides you a set-up to improve your restaurant management and helps you streamline restaurant operations. The primary objective of any owner should be looking for software that is operationally easy to use and has the UI that can be operated by any kind of workers. A cloud based POS, includes all the essential features required to run a restaurant, like inventory management, reporting & analytics, central menu management, loyalty programs integration, and customer feedback management.

Features of restaurant management application 

  • KOT & KOD Management

Kitchen Order Tickets (KOT), The KOT contains information such as items ordered, table number and its quantity. It helps in serving right food to the right customer at the right table.  KOD management module simplifies takeaway and delivery management. These features improve the overall communication between kitchen staff and front staff which reduces errors and speeds up serving.

  • INVENTORY/COST Management

System for tracking Stock, Sales and Purchasing inventories. It is used to track the stock you have at any time given. Cost Management efficiently indicates where the cost can be reduced. Also gives specific Pricing directives.

  • E-MENU / DIGITAL menu

Electronic menu is an innovative alternative to traditional paper menus. It brings digital restaurant menu on tablet.

  • Shift Management

Shift management is a very important factor for any business to optimize resources and team.

  • Authority Based login

The login screen ensures a secure login session by assign completely different permissions to every employee.

  • Loyalty Program

Customer loyalty program may be a rewards program offered by the company to customers who frequently make purchases.

  • UPI Integration

UPI is the latest online transfer method that enables secure payments from customer’s bank account in real-time.

  • SMS Integration

SMS API integration improves business efficiency. An Effective SMS Marketing allows you to reach an outsized variety of individual at the same time.

  • Recipes Management

It will coordinate to the readiness and procedures in order to execute the recipe and achieve the product as efficiently as possible.

  • Cloud Reports

The cloud provides a centralized platform to beat all aspects of reporting, enhance the security of data and provide global accessibility to users.

  • Offline Mode

Application can be used offline mode; it avoids downtime if there is any kind of internet issues.

Restaurant management system software has all the above features, with flexibilities for each restaurant to customize each tool according to their liking and preferences, complete restaurant management software should help you to run and manage all your restaurant operations at anywhere.