Internet-based devices have made our life a whole lot easier by almost completely automating our day to day processes.
There have been a lot of technical advances in our world and restaurant industry has been the pioneers in embracing these modern technologies which have led to the rise of tablet-based restaurant POS system.
A lot of changes have taken place in the restaurant industry lately, the front of house staffs have moved from using pen and paper to take orders to a computer and lately they have moved from that to a tablet-based restaurant POS system.
As the competition is high, you have to keep your ear to the ground to be on par with your competitors.
If your restaurant still uses the same old bulky POS system, you might have received the advice to move to a new restaurant POS system at least once. Just don’t make up your mind yet.
Get out there and find out for yourself.
Getting a new restaurant management system is not like going out in the market to buy the latest smartphone offered by your favorite brand. If you’re ready, the article on choosing the right POS system for your restaurant will prove to be helpful.
If you are not facing any issues with the already installed POS software, then there is almost no need to move to a new system. But if you facing the below-given problems, then you are strongly advised to move to the latest restaurant management system that meets your needs.
You are facing technical difficulties more often and are unable to find the root cause of the problem. Just like windows 10’s, something happened error message.
Everyone loses their mind when they are in the middle of something and windows crashes displaying a blue screen of death. Same is the case with restaurant POS system, but we always suppress our anger and reboot the system as we don’t want to risk buying a new system as a result of punching the display.
It’s okay if you are the only one using the system ( Well, it’s not okay. But for the time being let’s just assume that it’s okay).But as your customers always have the option to place the order from anywhere else, you are strongly advised to fix the issue or move to a new restaurant management system if you don’t want to risk losing your customers, as the customers can get frustrated easily and they always have the option to place the order from any other restaurant.
In a restaurant, profit and time are linked. A restaurant POS software that crashes frequently will increase the table turnaround time, thereby leaving the staffs and customers unhappy, which will ultimately result in a loss of business.
Lack of flexibility
It’s no secret that restaurant customers dine out not just to have good food as they always have the option to have food from anywhere in the world. They dine out to have a memorable experience and great service always keeps them coming back for more.
The key to great customer service is to treat every customer as if they were your family.
People tend to enjoy quicker meal deliveries and a place where they can enjoy it with their friends/family.
Treating your customers well is the gateway to make them keep coming back and bulky old POS systems hold you down like shackles when you are trying to move freely to efficiently manage your customers. Not only does it slow you down, it also clutters up your counter space.
Everyone likes to dine in a restaurant where they treat their customers in a way that would make them feel special. But if your staffs are running back and forth towards the fixed POS system and back to the table, then your customers are not going to have a pleasant experience.
Lack of support
Old POS systems will be more prone to attacks from hackers due to the lack of software patches to fix security vulnerabilities. You can’t risk getting the card details of your customers getting compromised.
If your POS system provider is not in existence anymore and you are finding it hard to get it fixed. Then, you should seriously consider upgrading.
Lack of additional functionality
If you think that your restaurant POS system doesn’t seems to be running as well as it once did and needs additional functionalities like inventory management, loyalty programs, and options to manage online orders.
Also, if your staffs are finding it hard to apply special discounts and offers to specific orders, and are not happy with your current restaurant POS. Then, it is time for you to move to a new restaurant point of sale system as it offers many additional
features like providing the customer the option to skip the line and place the order from anywhere, automatic birthday wishes, and think about how much time can be saved by upgrading.
P.S So, is it time for you to upgrade?
The fact that upgrading to a new restaurant management system helps you solve the above-mentioned problems makes it easy to recommend, but you are free to pass on the opportunity as well.